This position is remote.

Responsibilities:

• Must convey professional communication with physician offices at all times both orally and written.

• Understand the requirements for inbound image documents, including how the documents should beorganized/attached in pharmacy management systems.

• Execute the required steps based upon inbound document type and program requirements for creating

• patient profiles and/or new referrals.

• When required, maintain answering of main pharmacy line and transfer inbound callers to correct
  extension based upon reported drug/program.

• Performs other duties as assigned.

• Responsible for proper communication and documentation of clarification requests and follow up, including documenting progress in Pathpoint Rx/ScriptMed.

• Answers and resolves internal inquiries within committed timeframes.

• Responsible for making outbound calls to physician offices to request prescription refills and/or to request updates on pending prescription clarification requests.

• Receives written prescription clarifications or refill requests and must verify that information is complete and accurate.

• Complies with all appropriates policies, procedures, safety rules and regulations.

• Understands the physical, psychological and social challenges of specific disease states and assists the patient and Pharmacy Care Coordinators with drug therapy and pharmacy care issues.

Experience and Educational Requirements:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education. Normally requires three (3) years of experience in a healthcare related call center environment, pharmacy physician's office or social service environment. Pharmacy technician active registration with the State Board of Pharmacy required.

Minimum Skills, Knowledge and Ability Requirements:

• Strong oral and communication skills necessary.

• Computer literacy with MS Office application such as Outlook, Word, Excel, Access

• Excellent written and oral communication skills.

• Strong time management, organization skills, initiative, professional demeanor and positive attitude.

• Attention to detail, quick study, self-motivated, proactive and the ability to work independently with a high degree of initiative.

• Active Pharmacy Technician registration according to the state board of pharmacy

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit