Business Solutions Manager

Company Description

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

Job Description

The Business Solutions Manager will be part of our Film & TV Studios Technical Operations group and will report into the Film Technology Engagement team. The role will involve engaging with various stakeholders across our Film Marketing business, with a particular focus on Creative Services, Privacy and Digital Marketing. The Business Solutions Manager will act as a key liaison with these business groups and will play a crucial role in bridging the gap between the business stakeholders and our technology organization.

This person will be responsible for managing, leading and coordinating technology projects, as well as providing business support for applications within the portfolio. Moreover, the Business Solutions Manager will collaborate closely with other teams across our broader Tech Ops organization as required, to ensure successful delivery on all initiatives.

Responsibilities:

• Manage business stakeholders across our Film business for areas of responsibility to drive business requirements, analyze data and processes, and create work products that lead to the implementation of technical solutions
• Manage and support technology requests for supported business groups
• Manage data privacy support for our Film group and other technology teams. This includes communication of new governance and compliance processes, creating workflows and analysis to support these initiatives.
• Plan the prioritization and execution of application enhancements and projects
• Prepare and manage project documentation such as meeting minutes, business process documentation, workflow diagrams, etc.
• Lead and support application improvement projects including user acceptance testing, user training and demonstrations
• Manage the resource planning, budgets and project finances for projects within area of responsibility
• Serve as the escalation point for the day-to-day operational activities across the landscape of applications utilized by the business
• All other duties as assigned

Qualifications

REQUIREMENTS:

• Bachelor’s degree in Computer Science or related field, or equivalent experience
• Experience with Marketing Production file-based workflows
• 5+  years of experience in project management and/or business analysis
• 5+ years of experience developing software solutions to address business needs, applying software disciplines, with a strong understanding of software development
• 5 years of experience in application production support, change management processes and have a structured approach to troubleshooting issues and bug fixes
• Strong analytical and problem-solving skills with ability to utilize technology to create innovative solutions
• Good understanding of system architecture, infrastructure, integration, software development processes, and security technologies (processes\concepts)
• Strong ability to perform analysis of small to medium complex business, workflow, and technology issues to support decision-making
• Must be willing to work in Universal City, CA 

PREFERRED QUALIFICATIONS:

• Experience of working in Marketing Production environments with knowledge of industry tools
• Experience of working with Digital Marketing teams with emphasis on domain management
• Experience with cloud-based technologies.
• Experience with business intelligence and analytic tools
• Proven ability to identify and remove project obstacles or barriers on behalf of the team
• Experience managing and supporting CMS
• Prior Project Management experience is a plus
• Ability to work collaboratively with remote teams across varying time zones

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $120,000 - $155,000.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disab