Boutique Technician - Costa Mesa

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

Boutique Technician – Costa  Mesa

Cartier | Costa Mesa, CA

Reports to: Technical Operations Regional Manager

 

Role Overview

 

Primary Duties:

The main purpose of the Cartier Boutique Technician is to provide technical services, for Watches and Jewelry.  These services will include:

 

• Quick Services
  • Watches
  • Jewelry
    • Chain Adjustments and components replacements
    • Polishing
    • Rhodium (Only at designated locations)

• Watches
  • Maintenance and complete services ( quartz calibers)
  • Polishing

 

Responsibilities

 

Key Responsibility 1: Client Care support

• Support sales teams for client care cases requiring technical input
• Support sales teams for complex bracelet adjustments or changes.

 

Key Responsibility 2: Diagnosis

• Diagnosis of all products to determine the service required and destination of where the service will be performed:
  • • Main Service Facility Center
    • Boutique
    • Vendor
• Product to be covered in diagnosis
  • Watches
  • Jewelry
  • Clocks
  • Accessories

 

Key Responsibility 3: Watch Services

• Watches
• Quick Services
  • Battery
  • Functional Checks
  • Rate Adjustments
• Water Resistance Renewal
• Component Replacement
• Complete Service
• Polishing

 

Key Responsibility 4: Services on Jewelry

• Perform adjustments on chains
  • Adding/removing links<