Regional Director, Residential Sales - Kansas City or St Louis area

Description

Location: Greater Kansas City Area or Greater St. Louis area

Are you a dynamic leader with a passion for driving sales and customer satisfaction? We're looking for a dedicated and strategic Regional Director of Residential Sales to join our team and lead our efforts in the Midwest. This role is perfect for a results-oriented professional eager to exceed targets and foster exceptional customer experiences.

You will manage the residential market in partnership with key stakeholders from centralized functions to exceed the penetration, revenue, and profitability targets for the region while maximizing customer delight.  

Responsibilities and expectations include, but are not limited to the below:

• Manages the day-to-day activities and performance of the residential sales [and community relations] teams with direct accountability for market performance relative to budget
• Monitors the performance of residential sales teams as it relates to the defined region's sales and revenue goals and takes corrective action as required 
• Responsible for maintaining appropriate sales staffing levels and ensuring all staff under direct or indirect supervision receives and completes necessary training
• Oversees the onboarding and training of all new residential sales associates
• Develops playbooks for key in-market residential sales functions
• Manages staff working under direct or indirect supervision; conducts regular and frequent performance planning, coaching and evaluation
• Manages customer escalations
• Partners with stakeholders/leaders from key centralized/regional functions (marketing, I&R, customer care/support, OSP, etc.) to drive market-level decisions and establish/implement best practices, standards, and procedures for residential operations and overall customer strategic plans
• Aligns performance metrics to support the achievement of business, department, and team goals. 
• Monitors and measures key-performance-indicators (KPIs) and ensures consistency and accuracy in reporting.
•      Utilizes sales and penetration KPIs to proactively present trends and proposed initiatives to senior leadership (i.e.    increases in customer churn, etc.)
• Maintain a deep understanding of local market trends and closely monitor competitors and other fiber overbuilders’ actions 
•      Partner with sales operations/enablement to share actionable, specific insights with marketing to develop competitive response strategies
• Cultivating, maintaining, and managing key relationships with community/municipal leadership, property managers, home/property owners associations, and other key constituents
• Performs other duties as assigned to ensure successful operation of the market.

Key Financial / Operational KPIs (targets to be defined)

In-market residential sales performance: 

In-market residential sales participation rate: 

Residential customer penetration: 

Residential customer churn: 

Overall residential sales: 

Overall residential ARPU: 

Overall market P&L (shared responsibility with President, Residential)

o Revenue

o Profitability

Requirements

• Analytical Skills: Ability to analyze market data and derive actionable insights..
• Communication: Excellent verbal and written communication skills.
• Leadership and Team Management: Demonstrated leadership abilities, with 5-10 years of team management experience.
• Regulatory Knowledge: Familiarity with telecom regulations and compliance requirements.
• Strategic Thinking: Strategic mindset with the ability to anticipate market trends and identify growth opportunities.
• Adaptability and Resilience: Ability to adapt to changing market conditions and navigate challenges effectively.
• Integrity and Ethical Behavior: Commitment to ethical conduct and integrity in business dealings.
• Education: Bachelor’s degree in business, marketing or related area
• License Needed: Possession of valid driver’s license & clean driving record

Unlock Your Potential with Clearwave Fiber

At Clearwave Fiber, we recognize the invaluable contributions of our associates in propelling our company forward. As a token of our appreciation, we offer an exceptional benefits package designed to honor your dedication and support your wellbeing.

Elevated Benefits Package:

Performance-Based Rewards: Join our team and unlock a rewarding car