Revenue Solutions Associate - Hybrid

*Associate, Client Invoicing, Chicago - Hybrid*

*Please note that this role is Hybrid – 3 days in office and 2 WFH*

About Axiom:

Axiom is where legal teams go to find the right talent for everything from routine in-house tasks to complex outside counsel work. Too many legal departments are stuck having to choose between paying the high fees of their law firm, hiring full-time employees they don’t need, or turning to a low-cost agency that can’t meet their quality standards. At the same time, top lawyers want to work on challenging legal matters, but they want more control over how, when, and where they practice. Both are forced compromises that no one should have to make. Axiom shares and meets the higher standards of its clients and lawyers, with our “work smarter, adapt faster, go further” approach – connecting growing mid-market and Fortune 500 companies with the world’s deepest bench of experienced, specialized legal talent.

About the role:

We are looking for someone with a passion for detail, teamwork, and best in class for client experience! Ideally the person will have a background in billing/e-billing and Accounts Receivable. 

This position is part of the Client Invoicing team reporting to the Manager. The Revenue Solutions Associate is responsible for all phases of client billing assignments, including processing invoices, monitoring, and following up on outstanding receivables, billing analysis, as well as consistent collaboration in attaining the company’s billing goals. The qualified candidate is motivated and forward-thinking with high level customer service skills. 

The Revenue Solutions Associate is expected to perform all job responsibilities with a commitment to providing excellent service to clients, internal teams and finance colleagues while producing a timely and accurate work product. Additionally, the Revenue Solutions Associate is expected to maintain an atmosphere of teamwork and continuous improvement. 

Responsibilities: 

• Manage an account portfolio of approximately 140+ monthly invoices
• Act as an escalation point for stakeholders when the manager is unavailable.  
• Assist team and work toward DSO reduction targets
• Work toward and then maintain open/unsent prior period invoices at near zero (disputed invoices not included).
• Reduce delinquency (measured by 91+ aging) by 10% month over month.
• Cross train and have strong understanding of the complimentary business processes.
• Identify and develop process improvement concepts.
• Be proficient in all billing systems used by clients, assist with cross training of Analysts.
• Act as a mentor for junior member of the team.
• Prepare weekly reports on your billing pod.
• Resolve client disputes within 45 days.
• Deliver invoices via e-mail in addition to a variety of client assigned e-billing platforms
• Work closely with internal time approvers to generate monthly client invoices and monitor delays effectively.
• Ensure adequate follow up to guarantee timely payments from clients

About you:

Successful candidates

Successful candidates must be a fit for Axiom’s unique operating environment and culture: high-growth, innovative, lean, and values-driven. As such, successful candidates must be highly capable in each of the following dimensions (among others): adaptability, curiosity, resourcefulness, analytical thinking/problem solving, proactivity, collaboration, technological savvy, and operating with/through a lean team.

Requirements: 

• 3+ years of billing/e-billing experience, law firm experience a big plus
• Excellent interpersonal skills, and strong verbal and written skills 
• Ability and willingness to assess procedures and proactively recommend improvements to existing processes 
• Ability and willingness to prioritize and meet strict deadlines 
• Ability to anticipate work needs and follow through with minimum direction while adapting to changing priorities and work demands
• Experience supporting client-facing team members and willingness to help identify and solve issues 
• Ability to work in dynamic, fast paced, fast growing company where adaptability is imperative 
• Strong executive presence with ability to communicate at multiple levels of an organization
• Experience in team co-ordination

Axiom’s total rewards philosophy is to be transparent and equitable with all job candidates.  The annual base salary range for this role located in Chicago is $60,000 - $63,500, and you will be eligible to participate in our cash bonus plan which on target would be 1