Supervision Manager, Supervisory Solutions

Job Description

Department Overview:

Raymond James Financial is a Florida-based diversified holding company, headquartered in St. Petersburg, FL. Raymond James provides financial services to individuals, corporations and municipalities through its subsidiary companies engaged primarily in investment and financial planning, in addition to capital markets and asset management.

The Supervision department partners closely with the business to proactively mitigate risk. Our department supports business units by managing activity/account reviews, product oversight, escalation/approvals and governance guided by specialized knowledge. Supervision is committed to supporting and protecting clients and the firm while preserving our culture, and adhering to our core values of client first, conservatism, independence and integrity.

At Raymond James, we are putting the power of perspectives into action and building an inclusive and diverse workforce that reflects our commitment to associates, and clients of the future. Our company values associate development and growth, offering opportunities through developmental programs, mentorships, and continuing education options.

Job Summary:

Manages the compliance oversight, ensuring adherence to firm and regulatory policies and procedures.  Monitors day-to-day activities of financial advisors and registered sales assistants to ensure compliance with internal policies and procedures, and external regulations.  Oversight activities include but are not limited to trade review, FINRA rule 3010 email review, advertising review, FA/client operational troubleshooting, new account and application review, annuity review, securities receipts review, cash deposit review, and outgoing/LOAs review.  Responsible for ensuring any identified policy violations or branch deficiencies are addressed with the branch and fully remediated.  Travel to branch locations to perform required annual Branch Manager Supervisory Visits. Works independently on difficult assignments that are broad in nature requiring originality and ingenuity with some latitude for un-reviewed actions or decisions.  Uses extensive knowledge and skills obtained through education and experience to identify, research, analyze and resolve complex issues. Serves as the face of the organization and advocate for the branches they oversee. 

Essential Duties and Responsibilities:

• Responsible for compliance oversight and ensuring adherence to firm and regulatory policies and procedures.

• Perform reviews of client accounts and documents submitted by the branch.

• Educates branch staff associates.

• Escalates concerns to senior management and may propose new policies or procedures regarding risk, adhering to compliance and operational risk controls in accordance with company and regulatory standards.

• Review and analyze compliance monitoring reports and systems for suspicious/unusual patterns and follow-up with appropriate individual(s) for explanations and actions.

• Coordinates registrations, continuing education, licensing, etc. of branch personnel.

• Oversees branch activities.

• Interfaces with specific business platform sales management associates to inform them of any supervisory concerns that may arise with branch offices and work together with them to address and resolve these concerns.

• Develops, implements and enforces policies and procedures for all business platform branch office locations not currently staffed with a licensed and qualified branch manager by serving at the designated manager or branch manager delegate of these OSJ locations.

• Monitors and keeps up to date with securities/advisory regulations and applies them accordingly.

• Interprets, applies and recommends changes to organizational policies and procedures while adhering to compliance and operational risk controls in accordance with company and regulatory standards.

• Handles all administrative matters in the hiring/termination of FA and their transition in and out of the branches.

• Monitors Supervisory Center alerts and handles any necessary follow-up. 

• Researches and resolves complex problems relating to clients’ accounts and inquiries.

• Identify needs of the team and find solutions to complex issues

• Communicates with the field regarding regulatory rules and firm policy changes.

• Serve as the face of the organization and advocate for the branches we oversee. 

• Ensure any identified policy violations or branch deficiencies are addressed with the branch and fully remediated. 

• Travel to branch locations to perform required annual Branch Manager Supervisory Visits.

• Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities:

Knowledge of:

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