Mikro Systems Infrastructure Site Services Lead (Onsite)

Date Posted:

2024-05-21

Country:

United States of America

Location:

PW221: Mikro - Charlottesville,VA 1180 Seminole Trail Suite 220, Charlottesville, VA, 22901 USA

Position Role Type:

Onsite

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

We have an exciting onsite opportunity for a Mikro Systems Infrastructure Site Services Lead.

What You Will Do:

- Be responsible for all IT Infrastructure components at the site; including desktops, servers, storage, firewalls, etc.

- Ensure timely resolution of technical issues and user support requests, maintaining a high level of customer satisfaction.

- Use troubleshooting techniques to resolve technical problems of a moderate to high scope and complexity to include the integration of hardware and operating systems (OS).

- Follow policies and procedures to ensure efficient and secure IT operations.

- Plan and execute technology projects to improve operational efficiency and enhance business performance.

- Work closely with other departments/program teams to understand their technology needs and ensure that technology solutions align with business requirements.

- Proactively recommend changes to improve and enhance the organization's IT infrastructure.

- Work with approved vendors (PW/Kyndryl/DXC) to deliver world-class infrastructure services to all employees & contractors at the site.

- Translate customer requirements into a solution design primarily across multiple manufacturing applications and enterprise applications.

- Be a self-starter, able to work independently, and manage multiple projects simultaneously.

- Work with business partners to design specific solutions that meet the needs of the local business.

- Act as an escalation point for any infrastructure issues to 3rd party vendors.

- Perform other duties and special projects as required, such as test and verify all software development work by the local applications team.

- The position requires strong teamwork and communication, and collaboration with site management, outsourced IT partners, customers, security, compliance officials and other members of the DT organization.

- Have a strong desire to continue to learn and remain on the forefront of relevant technologies is essential.

- Site health – Assist in establishing, monitoring, remediating key infrastructure KPIs.

- DT champion / coordinator for local application and DT support of new program equipment and provide infrastructure support of enterprise infrastructure initiatives/deployments.

- Assist Mikro DT Infrastructure Manager to address facility expansion & business transformation requirements.

Qualifications You Must Have:

- Typically requires an advanced degree and 3 years of prior relevant experience; OR a Bachelor’s degree and 5 years of prior relevant experience; OR an Associate's degree with 7 years of project management experience OR in lieu of a degree, 9+ years of prior relevant experience.

- Knowledge of basic manufacturing principles.

- Must work onsite at designated location.

- U.S. Citizenship is required.

Qualifications We Prefer:

- Working knowledge of ServiceNow, or other similar Service Desk tools.

Experience within an aerospace manufacturing environment.

- Project Management certifications with a history of delivering IT projects on time and on budget, and the ability to recognize areas for process improvement.