Clinical Services Project Manager

Job Title

Clinical Services Project Manager

Job Description

The Clinical Services Project Manager supports revenue and recovery growth targets by working as a liaison between internal and external stakeholders to execute customer registrations and schedule trainings for clinical education.

Your role:

• Determines clinical education training needs and schedules (while resolving scheduling conflicts) appropriate Clinical Services staff in a cost-effective manner to meet financial, operational, and customer satisfaction targets; manages customer expectations to optimize training and creation of training plans.
• Supports revenue and recovery growth targets; serves as a consultant for service teams regarding clinical education; proactively identifies value-added services and revenue opportunities at customer sites; educates customers on features and benefits of the Clinical Services portfolio.
• Processes registrations for upcoming off-site educational training events in a timely manner; drives and monitors off-site attendance to targets.
• This is a hybrid position – the average work week should be at least 3 days per week in a Philips office and up to 2 days per week working from home.  Company relocation benefits will not be provided for this position.  For this position, you must reside within commuting distance to Philips office locations in Bothell, Cambridge, Nashville, Colorado Springs, Malvern, or Pittsburgh.

You're the right fit if:

• You’ve acquired 3+ years of experience in education coordination, resource scheduling, registration, customer service, or program management.
• Your skills include Microsoft Office Suite.  Preferred skills in PSA, ServiceMax, Salesforce, SAP, lean methodologies, pride problem solving, and daily management.
• You have a bachelor’s degree in planning, business, learning services, another related field of study or equivalent combination of education and experience.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re:
  • An excellent communicator (written and verbal English communication skills).
  • Highly organized.
  • A motivated and proactive self-starter.
  • A problem solver.
  • Able to build strong working relationships with internal and external stakeholders.
  • A critical thinker.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office-based role.

*Must be within commuting distance to a Philips Hub Location: Nashville TN, Cambridge MA, Bothell WA, or Highland Heights OH

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our commitment to diversity and inclusion.

Philips Transparency Details

The pay range for this position in OH or TN is $62,000 to $99,000, annually. 

The pay range for this position in MA or WA is $69,000 to $111,000, annually. 

The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our compr