About the Role:

Grade Level (for internal use):

The Team:

Founded by the world’s leading investment banks, Visible Alpha, now part of S&P Global, is dedicated to creating the most comprehensive company and industry analysis in the market since 2015. Our employees are the backbone to creating and delivering investment research solutions. Our team operates in a continuous mode of experimentation to deliver new and innovative products to our clients.

Responsibilities and Impact:

Client Engagement:

·  Build and maintain strong, long-lasting relationships with clients

·  Partner with the Lead/Manager Account Manager in owning the end-to-end client journey from onboarding to ongoing management,training, ensuring customer satisfaction and success.

·  Identify client goals, challenges, and business needs, and collaborate with cross-functional teams to deliver tailored solutions.

·  Serve as a point of contact for escalations, ensuring timely resolution and continuous client satisfaction.

·  Drive adoption of products/services 

·  Seek opportunities for growth within existing accounts

Cross-Functional Collaboration:

·  Work closely with the Sales, Product, Contributor Relations, and Marketing teams to ensure client feedback and insights are incorporated into product development and customer experience strategies.

·  Collaborate with our Support teams to ensure seamless transitions and resolution of any issues.

·  Share best practices and insights within the Customer Success organisation to continuously improve processes and strategies.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $59,212 to $83,236. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

Basic Required Qualifications:

·  Bachelor's degree or equivalent experience.

·  2+ years of experience in Customer Success, Account Management, or a related customer-facing role.

·  Experience working with Financial Institutions (Asset Managers, Hedge Funds, Investment Banks, Private Equity, etc.).

·  Business knowledge of Financial Markets and the Buy Side Industry.

·  Strong Microsoft Office skills – Word, Excel (pivot tables, Vlookup etc).

·  Excellent communication and interpersonal skills with the ability to build rapport and trust with clients and internal teams.

·  Goal Driven Individual with the ability to meet internal and external deadlines.

·  Ability to prioritize tasks and manage multiple client requests.

·  Strong problem-solving skills and a proactive approach to addressing client challenges.

·  Experience with CRM tools (e.g., Salesforce, HubSpot) and client success platforms.

·  A customer-centric mindset with a passion for helping clients succeed.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build