Senior Unified Endpoint Management (UEM) Engineer

Responsibilities & Qualifications

RESPONSIBILITIES

• Provide technical support for all mobile device issues via our ticketing system, telephone, or email.
• Coordinate and assist with the installation and maintenance of mobile platforms software/hardware and mobile devices for in-house teams, remote employees, vendors, and contractors as needed.
• Assist with the development of IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.
• Perform configuration management and develop supporting documentation.
• Communicate both orally and in writing with senior staff, organizational stakeholders, internal systems administrators, and the non-technical user community.

REQUIRED QUALIFICATIONS

• Candidates must have 4 + years strong operation support experience with Windows Server 2019 or greater
• Experience with Windows Server Management and Vulnerability Remediation Patching
• 5 + years operations support experience with MDM design and implementation desired
• Candidate must have 4+ years operations support experience with Workspace One UEM
• mobile device platform
• Candidates submitted for this task should be available to work on a flexible schedule and
• participate in 24x7 on-call technical support.
• Adaptability to shifting priorities in a highly regulated environment.
• Ability to work effectively in a fast-paced, highly regulated federal environment.
• Strong attention to detail and commitment to maintaining the accuracy of ticket tracking and resolution records.

PREFERRED QUALIFICATIONS

• Knowledge of and demonstrated experience with the following technology is a plus:
  •  Workspace One UEM
  • Workspace One Access
  • Microsoft Office 365 applications
  • Microsoft Active Directory

Overview

We are seeking a highly motivated and experienced Sr. Unified Endpoint Management (UEM) Engineer to join our team supporting the US House of Representatives H-TAP Contract. Through the H-TAP contract, TekSynap provides the The Office of the Chief Administrative Officer (CAO) House Information Resources (HIR) Information Technology Customer Solutions (ITCS) Unified Endpoint Management Directorate with IT Support Staffing.

 

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

 

The UEM Mobile Support Engineer will work directly with the ITCS Unified Endpoint Management (UEM) Team Branch performing the following duties:

•  Engineering, design, development, support and administration for mobile based solutions and standards for Workspace One environments.
• Provide support for mobile applications such as Office 365 as needed.
• Perform configuration management, technical support, application support and corresponding documentation.
• Communicate both orally and in writing with senior staff, information systems professionals, and the non-technical user community.

 

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

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Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Washington, DC
• Type of environment: On-site support
• Noise level: Low
• Work schedule: Schedule is day shift Monday – Friday. May be requested