Client Event Operations Manager - Louisiana State University (LSU)

Overview

Company Overview:

Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle—ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!

Job Description

Allied Universal Event Services® is seeking a Client Event Operations Manager assigned to Louisiana State University (LSU). In partnership with Branch leadership and functional leadership, the Client Event Operations Manager will be responsible for the strategic and tactical activities in supporting an account in the collegiate and large-venue entertainment sector. This position requires a balance of operational leadership and client partnership to ensure the successful execution and performance of event and venue operations.

This position oversees day-to-day operations and event management at an assigned account. The Event Operations Manager builds, improves, and maintains relationships with clients and employees, develops and retains staff, coordinates needed support services, and solves problems to effectively manage account operations. Using a strong understanding of event management principles, this position leads planning, execution, and closeout of events while maintaining compliance with all company policies and procedures.

 

Salary is negotiable dependent on experience. Relocation assistance offered. 

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Manage major venue operational areas involving crowd management, screening and processing of high-volume fan access, and managing fan-facing areas such as ticketing, ushering, and emergency response.
• Act in an Event Management capacity to ensure effectiveness of event staff to ensure they are meeting vendor and client expectations; develop and implement quality assurance programs; provide expert advice regarding resolution of any shortcomings.
• Deliver high-quality customer service and a superior fan experience while ensuring safety, security, and operational excellence.
• Assist with the implementation of guest service initiatives aimed at driving exceptional customer satisfaction within a live event environment.
• Support implementation of auditing programs to test team performance, and assist driving corrective action when required.
• Ensure client service expectations are met through effective operations planning, execution of policies and procedures, and management of staff and resources.• Support the development and implementation of threat assessments, emergency plans, and security procedures that meet client, league, and ownership expectations.• Partner with internal teams to ensure success in recruiting, onboarding, scheduling, training, staff performance, and risk management.• Utilize and oversee event technologies such as magnetometers, command center systems, threat intelligence and situational awareness platforms, and drone-related applications.• Support day-to-day event operations and staffing at assigned client sites.• Manage a team of event supervisors and staff.• Build and maintain effective relationships with clients and employees while ensuring quality service delivery.• Ensure all required reporting and contract compliance requirements are met.• Communicate regularly with clients to review performance, resolve issues, and ensure satisfaction.• Handle escalated security issues or emergency situations appropriately.• Coordinate and/or conduct site-specific and client-required training in alignment with Allied Universal corporate standards.• Develop and maintain operational procedures and post orders to ensure preparedness for each event.• Manage uniforms, equipment, and supplies for the assigned account, maintaining accurate inventories.• Attend client meetings, security meetings, and event walk-throughs.• Ensure all staff are properly briefed and debriefed for each event.• Promote and enforce grooming, appearance, and conduct standards.• Maintain ongoing communication with direct management regarding client issues, employee performance, guest concerns, and other operational matters.• Create venue deployment maps, show grids, and related documentation for event execution.• Complete and submit all requir