Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst, Senior within PNC's Digital Identity organization, you will be based in Pittsburgh, PA or Cleveland, Ohio. Weekly time in office is needed.

This position may not be available in all geographic areas.

Core competencies & Responsibilities:

Lead by example, mentoring and coaching junior team members in business analysis best practices and Agile methodologies
Experience and ability to understand business intent of projects or requests and breaking them down into fine grain business scenarios or
logical steps.
MVP Identification, Dependency Sequencing & Management
Feature Identification & Business Capability Segmentation
Effort Scoping, Management & Negotiation
Experience and ability to recognize technical capabilities within a business flow or business process.
Capability Identification & Definition
Experience and ability to write explicit and succinct system requirements and use cases.
Ability to create system flows that capture the system to system interaction and behavior of a given capability
Tested experience and ability in stakeholder communication and business/IT partnership coordination.
Ability to both understand and socialize impact of changes to existing capabilities to end users.
Understanding of software delivery and methodologies
Agile: Scrum, Kanban, and SAFe (Agile Framework)
Experience working between a Product Owner or Product Manager and Development staff.
Experience working with Architecture and Design teams.
Experience maintaining and organizing team backlogs.
Experience in roadmap building and milestone tracking.
Experience in release planning and delivery forecasting.
Comfortability in leadership, delegation, negotiation, influence and persuasion.
Comfortability in presenting and facilitating high stake communications and change.
Comfortability and Experience in driving change management and process improvement.

Tools:
Atlassian products (Confluence & Jira)
ServiceNow
Microsoft Office Suite
Postman & SoapUI
Dynatrace - dashboard monitoring

The Business Systems Analyst, Senior in PNC's Digital Identity delivers business value through the delivery of agile IT projects and product management by
working within a multi-stakeholder environment to gather system requirements, manage team backlogs, and guide stakeholders and developers to
solutions.
A successful Business Systems Analyst will be strategically minded, logical, and socially affluent. They will have an understanding of the role,
purpose, and deliverables of their stakeholders and will be able to drive efficient coordination between them in order to discover business value and
technological solutions.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Participates in analyzing business requirements and production specifications for changes made to technology applications.
• Formulates and defines the system scope and objectives, based on user needs and business processes .
• Directs business process improvement projects for internal business groups, aiming to improve business results .
• Identifies and documents all system constraints, implications and consequences of various proposed system changes .
• Provides recommendations for addressing and resolving business issues, for a specific business group .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing a