Accessibility Specialist

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Accessibility & AI Specialist plays a pivotal role in shaping inclusive digital experiences across internal applications, driving innovation at the intersection of accessibility, employee engagement, and responsible AI. This role partners closely with cross-functional teams, including Digital Technology (DT), Insights & Research, and AI product groups, to embed accessibility into the core of the employee experience lifecycle and position the company as a global leader in inclusive technology.

Key Responsibilities

Accessibility for Internal Applications

• Partner with our Digital Technology (DT) teams to define and implement accessibility standards across all internal and employee-facing applications.
• Collaborate with designers, engineers, and product managers to integrate accessibility into the employee experience lifecycle.
• Advocate for and implement accessibility best practices in both design and development.

Employee Engagement Panel (Insights & Research Collaboration)

• Collaborate with our Insights & Research team to lead and grow the Employee Engagement Panel, a program that involves employees with disabilities in testing, feedback, and early validation of internal applications.
• Develop structured engagement opportunities to gather actionable insights that directly shape product development and employee experiences.
• Ensure that feedback loops from employees with diverse needs are embedded into design, engineering, and decision-making processes.

Accessibility & AI Leadership

• Act as a subject matter expert in Accessibility & AI, advising on emerging opportunities, risks, and frameworks for responsible AI adoption.
• Partner with AI research and product teams to ensure AI-driven tools and models are inclusive, fair, and accessible by design.
• Lead strategic initiatives to position the company as the global leader in AI & Accessibility, including contributions to industry partnerships, thought leadership, and standards-setting efforts.
• Support the integration of accessibility evaluations into LLMs and AI agents, ensuring AI-generated experiences meet accessibility benchmarks.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 12+ years of proven experience in Accessibility, Inclusive Design, or related fields (digital accessibility, product design, AI ethics, etc.).
• Strong knowledge of global accessibility standards (WCAG, EN 301 549, ADA, EAA).
• Experience working with employee engagement programs, user research panels, or community engagement initiatives.
• Understanding of AI/ML concepts, particularly around inclusivity, responsible AI, and accessibility implications.
• Excellent communication skills, with the ability to influence cross-functional teams and senior leadership.
• Passion for driving cultural and technological change to build a more inclusive workplace and digital ecosystem.

Reporting Structure

• Reports to: Director of Globalization and Accessibility in Product organization.
• Key collaborators: Digital Technology team, Business Unit partners, Research/Insights team, Accessibility Engineering, User Experience Product team, Employee Engagement Panel volunteers, etc.

FD21

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESP