Customer Support Spec I

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Job Description

Customer Support Specialist I

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material, and data science. Our solutions help improve patients’ lives while enabling healthcare professionals to perform at their best, because people and their wellbeing are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create combines the latest technology with compassion and empathy. At Solventum, we never stop solving for you.

Role Summary

As a Customer Support Specialist I, you will be part of the Inbound team and serve as a key point of contact for individuals such as patients, family members, physicians, skilled nursing facilities, and other healthcare professionals. You will handle incoming calls related to orders, service, and product information in a timely and professional manner, while following established department procedures and guidelines.

The Impact You’ll Make in this Role

As a Customer Support Specialist I, you will have the opportunity to collaborate with a diverse team while supporting customers with essential healthcare needs. You will make an impact by:

• Handling inbound calls from patients, physicians, and facility staff with inquiries and requests regarding NPWT (Negative Pressure Wound Therapy).

• Applying critical thinking to assess the caller’s request, identify needs, and determine the appropriate next steps.

• Recommending and delivering customer-focused solutions based on established guidelines, training, and subject-matter knowledge.

• Supporting additional workstreams within the organization by providing accurate information or routing inquiries to the appropriate team.

• Demonstrating flexibility and willingness to work overtime as business needs require.

Your Skills and Expertise

Minimum Qualifications

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED (or higher) and two (2) or more years of relevant experience.

• Proficiency in English (verbal and written).

• Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.

Additional Qualifications

Additional qualifications that could help you succeed even further in this role include:

• Strong customer service mindset, including empathy, professionalism, politeness, and active listening.

• Flexible and adaptable approach to changing schedules, workflows, processes, and priorities in a fast-paced environment.

• Ability to work within a 24/7 operation (schedule flexibility may be required).

Work Location: Remote (San Antonio, TX area)

Travel: Not required

Relocation Assistance: May be authorized

Work Authorization

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H-1B status).

Supporting Your Well-being

Solventum offers a range of programs to help you live your best life, both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies comparable in size and scope.

If you want this even more “Workday-perfect,” the only thi