Vice President of Post-Sales

TRM Labs is a blockchain intelligence company committed to fighting crime and creating a safer world. By leveraging blockchain data, threat intelligence, and advanced analytics, our products empower governments, financial institutions, and crypto businesses to combat illicit activity and global security threats. At TRM, you'll join a mission-driven, fast-paced team made up of experts in law enforcement, data science, engineering, and financial intelligence, tackling complex global challenges daily. Whether analyzing blockchain data, developing cutting-edge tools, or collaborating with global organizations, you'll have the opportunity to make a meaningful and lasting impact.

TRM Labs is seeking a Vice President of Post-Sales to transform and scale our post-sales organization during a critical growth phase. This role will be responsible for leading and streamlining multiple functions supporting key stages in our revenue funnel: Onboarding, Adoption, Realization, Retention, Referral, and Expansion. The VP of Post-Sales will build + coach leaders who are responsible for delivering world-class customer outcomes while driving profitable growth.

The impact you will have:

• Transform our post-sales motion into a repeatable, scalable engine that drives both customer outcomes and revenue growth
• Unify and lead a team of more than 40 professionals across Customer Success, TRM Academy, Law Enforcement Relations, Global Investigations and potentially other functions
• Design and implement premium service tiers and monetization strategies across training, support, and other professional services functions.
• Build scalable infrastructure to support growth from hundreds to thousands of customers globally
• Create clear career pathways and growth opportunities across all post-sales functions

What we’re looking for:

• Develop comprehensive post-sales strategy supporting our next growth stage to hundreds of millions in ARR
• Design and implement tiered support packages that drive both customer value and revenue
• Monetize TRM Academy through training, certification, and premium educational offerings
• Partner with Sales to integrate post-sales monetization into our go-to-market strategy
• Transform siloed processes into streamlined, interconnected workflows adopted at scale
• Implement robust change management to ensure we’re able to rollout new processes with speed that are highly adopted
• Create data-driven systems for measuring team performance and customer success
• Establish exceptionally high standards for deliverable quality and team accountability
• Design unified organizational structure with clear growth paths across all functions
• Build and maintain high-performing teams within a culture of coaching
• Foster a culture of excellence, accountability, and continuous improvement

Required Qualifications

• Track record scaling ARR from tens to hundreds of millions
• 8+ years post-sales leadership experience in enterprise SaaS or fintech
• Experience growing customer bases from hundreds to thousands
• Proven success monetizing post-sales functions and creating new revenue streams
• Strong background implementing change management at scale
• Experience leading multiple post-sales functions (CS, training, solutions, etc.)

Preferred Qualifications

• Experience serving both private sector and government customers
• Background in compliance, crypto, or financial services technology
• Track record building premium support/training programs
• Strong analytical and strategic thinking capabilities

About the Team:

Our post-sales organization consists of more than 40 professionals across Customer Success, TRM Academy, Law Enforcement Relations, Solutions Architecture, and Compliance Advisory. The team operates with a remote-first culture and maintains high collaboration through regular syncs and pod meetings. We're mission-driven, deeply customer-centric, and focused on delivering measurable value to both public and private sector clients globally.

Learn about TRM Speed in this position:

• When we see rising time-to-value in onboarding, this leader rapidly redesigns engagement models and identifies root causes within 1–2 weeks
• The Solutions Architecture team launches new playbooks and onboarding templates within 7 days of each major product release
• Law Enforcement customers receive proactive outreach within 24 hours of any support ticket with visible cross-team coordination between CS, TRM Academy, and Intelligence

 

Life at TRM Labs

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