Director, Well Managed, Card Core Systems

Director, Well Managed, Card Core Systems

The Well Managed Director Role at Capital One is a critical role that requires identifying risk, resolving risk events in a well managed way, leading the team as the organization moves to its destination state, finding value creation opportunities, and driving innovative and sustainable processes to reduce risk in the system through technology.  The Card Core team is seeking such an individual to drive value back to the business and innovation through the use of technology.

The Card Core Well Managed team runs the Card Core platform controls and associated processes for the card business. This platform is the foundation of Capital One’s Consumer Cardlife-cycle.
 

What “great” looks like for this risk leader is to provide visionary, yet practical leadership to balance minimizing risk to the business today while actively, and differentially enabling the risk ecosystem destination state for the modern Card Core platform. The risk leader for Card Core services will broadly interface with stakeholders across the Card Line of Business, and play a critical strategic role in modernization, as they will need to balance the “needs of today” with “enabling the future”, which will translate into the following kinds of problem solving:

• Strategically managing our team to achieve near and long-term goals

• Proactively manage our product risk and health posture - and directly informing related functional requirements as we stand up the destination risk ecosystem 

• Drive risk management best practices throughout the organization and establish a culture of risk management discipline

• Identify opportunities to strengthen process controls and implement new innovative controls

• The expectation is the leader will build and maintain a highly engaged, high-performing team through a combination of development within the existing team and recruiting new talent, as well as play a horizontal connective role to elevate the culture, talent, operating rhythms, and inclusivity in the broader team as it to evolves and matures. This leader will manage a direct organization of ~10 direct process associates.  

• We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

• Do you dream of building well-designed and robust risk controls and processes? Do you want to be the one who introduces change to minimize risk exposure for banking services for tens of millions of customers? Do you want to help change the way the team will manage risk for Capital One’s  modern core?  If you answered yes to all of these questions, then product management at Capital One may be a fit for you.

We want you if you are: 

• Intellectually Curious. You’re comfortable navigating between the big ideas and executional realities to create an achievable strategic Product Vision. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

• Communicator & Influencer. You’re comfortable influencing a group of executives as well as communicating your product vision clearly to your associates and partners. You can be open to different communication styles and listen carefully to diverse sets of ideas.

• Do-er. You’re biased toward action, and are willing to make commitments and trade-offs with other leaders to remove impediments for your team; you are a leader obsessed with delivering valuable in an iterative way focusing in minimum viable product

• Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You have a desire and ability to connect with our external or internal customers to fully understand their needs and build long lasting relationships.

• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies; you will seek for internal solutions before building new

• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor in product development.

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 7 years of experience in digital risk management 

• At least 8 years experience in Risk Management, supporting a technology function

• At least 8 years of experience planning and leading IT audits or risk assessments