Default Document Execution Specialist I

Overview

We are seeking to fill the role of Default Document Execution Specialist I. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

Responsibilities

• Manage a pipeline of Foreclosure, Bankruptcy, and Loss Mitigation documents for execution purposes. • Complete quality review forms in conjunction with daily actions. • Document system of record with tracking information and log codes. • Review, execute, and notarize foreclosure, bankruptcy, loss mitigation, and default compliance documents. • Ensure documents are accurately prepared in accordance with state guidelines and internal policies/procedures. • Document corrections in tracking system and follow up for completion. • Order documents and/or supporting documentation as needed to support execution of documents. • Manage document execution/preparation issues from time of notification to resolution. • Upload records to imaging system. • Communicate with attorney firms, staff, management, and internal default areas. • Provide administrative support. • All other duties as assigned.

Qualifications

• High School Diploma or equivalent required. • Basic knowledge of customer service principles and practices. • Basic mortgage product knowledge. • Excellent verbal and written communication skills. • Excellent attention to detail and accuracy. • Excellent problem-solving and problem analysis skills.    Desired Skills and Qualifications • 1-3 years of customer service experience preferred. • 1+ years of experience within default or mortgage servicing operations preferred. 

 

Essential Functions

Basic job duties an employee must be able to perform with, or without, reasonable accommodation.

 

 

• Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension – Understand written sentences and paragraphs in work related documents
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Speaking – Communicate verbally with others to convey information effectively.
• Active Learning – Understand the implications of new information for both current and future problem-solving and decision-making.
• Active Listening – Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don’t interrupt at inappropriate times.
• Instructing – Teach others how to do something.
• Judgment and Decision Making – Consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management – Manage one's own time and the time of others.
• Writing – Communicate effectively in writing as appropriate for the needs of the audience.
• Complex Problem Solving – Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Deductive Reasoning – Able to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity – Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Written Comprehension – Able to read and understand information and ideas presented in writing.
• Inductive Reasoning – Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering – Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Near Vision – Able to see details at close range (within a few feet of the observer).
• Oral Comprehension – Able to listen and understand information and ideas presented through spoken words and sentences.
• Oral Expression – Able to communicate information and ideas verbally so others will understand.
• Speech Recognition – Able to identify and understand the speech of another person.
• Speech Clarity – Able to speak clearly so others can understand you.

 

 

Work Conditions 

Able to attend work and be productive durin