Customer Support Technician II - (T2)

Customer Support Technician II (C2) – Install Team

** 70% - 90% Travel Required **

General Profile: Expands skills in own work area within an analytical/scientific method or operational process. Maintains appropriate licenses, training and/or certifications, as needed. Applies experience and skills to complete assigned work within our area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

* Candidates must be fully authorized to work in the US. Visa sponsorship is not available for this role

Key Responsibilities

• Performs standard Tier 0 installation and service activities.

• Able to perform routine installation and service activities within established timeframes.

• Performs preventative maintenance and wet cleans independently.

• Assists senior engineers with corrective maintenance as needed.

• Responds to fab issues by communicating with other engineers.

• Verifies operational quality of system equipment with assistance.

• Demonstrates the ability to follow all checklists and procedures.

• Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.

• Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.

• Able to diagnose and resolve basic technical problems.

• Strives to perform BKM’s.  

• Uses knowledge management systems.  

• Follows all IP guidelines.

• Has the ability to represent Applied Materials to the customer.  

• Uses good customer service skills at all times while maintaining a professional demeanor.  

• Displays respect for the customer by maintaining a neat and orderly work area.  

• Demonstrates a positive attitude in less than optimal customer situations.

• Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has developed analytical skills and application of scientific methods to perform a variety of activities 

Business Expertise

• Has good understanding of how the team integrates with others

• Understands how the assigned duties integrate with others in the team.

• Develops responsibility for customer satisfaction within work area.

Leadership

• Has no supervisory responsibilities

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

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Impact

• Impacts the accuracy and quality of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills

• Uses communication skills to exchange of information 

Your benefits:

At Applied Materials, we care about the wellbeing of our people, and we strive to support you in ways that extend beyond your work environment. As an employee, you’ll qualify for a competitive and comprehensive total rewards and benefits package, from day one.

Your benefits package will be customized for your country of residence and may include: top-tier medical, dental and vision plans; disability insurance; life insurance; retirement; paid time off; health and wellness programs; career development and mentoring; sustainability and social responsibility programs; and much more.  

Additionally, all employees can take advantage of our company-sponsored global programs, including our Employee Assistance Program, T