Summary

Job Description

POSITION SUMMARY:

Under the direction of the Manager, Administrative and Financial Systems, and according to established policies and procedures, the Lead System Administrator provides oversight to the team of System Administrators; working with each individual to assess and design solutions to industry best practices; while providing guidance and leadership across the team to ensure delivery of reliable solutions that ensure maximum system performance and uptime. 

HOURS: 8:00 - 4:30 with 30 minute lunch. The position has On-Call responsibilities along with some occasional off hours work required. There are no standard weekend or holiday shifts beyond On-Call support.

Develops and maintains a strong working relationship with customers and project team members, provide enhancements and maintenance support for existing and future systems.

Under very limited or no supervision, this position will administer all aspects of computer system(s) and applications under the team, which have high value and high impact to the organization and typically enterprise-wide.  This is a power user of application(s), where technical, functional and analytical skill are required along with knowledge on how to leverage the system(s) to provide the greatest benefit to the given LGH clinical and business areas. Plans and coordinates unstructured activities around system use. Performs system(s) installations, maintenance, training, and provides user support within a multiple application environment and has knowledge of and takes responsibility for the architecture and how the systems work internally and together.  This position supervises projects, people, and all aspects of system implementation, maintenance of system(s) and support of users. The incumbent defines, promotes, and assumes responsibility for enabling multiple people efforts, outcomes, interactions, and communications.   

The Lead System Administrator is responsible for assignment and management tasks for members of the Administrative and Financial Systems team related to both project and day-to-day maintenance of existing and future systems.

The incumbent analyzes system potentials, integrates, organizes, and executes follow through on all projects, tasks, and system problems. In addition, the incumbent evaluates, analyzes, and makes recommendations, while leading and working with cross functional teams, applications, and LGH enterprise systems.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Provides daily support of the system(s) which includes support of implementations and system operations.
• Identifies potential issues between applications, recommends solutions and requests assignment of owners. Tracks progress and coordinates integrations.
• Troubleshoot system issues and perform root cause analysis.
• Develops user requirements to be used for determining solutions and for developing project plans.
• Coordinates the implementation of hardware, software, networks, physical site, training and test environments etc…along with  go-live, conversion, and implementation plans that include good communications amongst team members and ensuring contingencies and back out plans are in place.  This includes post implementation measurement reviews to confirm expected benefits have been achieved.
• Oversee Administrative and Financials Systems support staff activities to ensure optimal support role impact to the organization.
• Responsible for the day-to-day operations of employees within the team including removing of roadblocks and giving direction on projects and operational efforts.
• Identifies indicators of appropriate utilization and performance by evaluating data trends.
• Reviews/assesses skill sets of team members, identifies skill gaps/deficiencies, and develops appropriate training plans to meet customer expectations and departmental goals.
• Uses issue resolutions to develop new standards to improve operations.
• Prioritizes problem and service requests based on impact to patient care, government regulations, and business functions.
• Ensures the effective installation and testing of major and minor upgrades affecting any of the systems supported by the team.  Plan for new needs in order to support system implementations.
• Periodic review of system supporting documentation to ensure accuracy and completeness.
• Ensure adherence to organizational policies and procedures, including change control, for personal and team supported systems.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above: