Technical Account Manager

Launched in 2012 by two Stanford professors, Andrew Ng and Daphne Koller, Coursera is now one of the largest online learning platforms in the world, with 168 million registered learners. Our mission is to provide universal access to world-class learning. We partner with over 350 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations and Professional Certificates degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates.

Job Overview:

In the Technical Account Manager role, you’ll be part of the team responsible for equipping our world-class partners to create transformative content for learners everywhere using the Coursera platform. With a blend of top notch project management, technical problem-solving, and account management skills, you will act as the technical experts for partners.

The Platform Services team creates systems and solutions to help learners and administrators meet their goals on Coursera. The team deeply understands learner needs and partners closely with Product and Engineering teams to turn learner insights into product and platform improvements. As part of the Services organization, we work closely with our university partners, business leadership, Product, Support, and Engineering teams to create the best learning experience for students around the globe.

Responsibilities:

• Project manage and complete operational processes for learning programs that ensure an exceptional, global and inclusive student experience
• Build strong relationships with university and industry partner counterparts to develop a program operations success strategy, operations plan, and student success model
• Enable our partners to be successful on the platform by working with support teams, creating training resources, managing strategic escalations, and consulting on platform best practices
• Advocate internally for partner and learner success by voicing key, data driven user insights with a comprehensive, keen understanding of the platform
• Build and iterate on program operational workstreams, collaborating with other teams to improve on quality and efficiency

Basic Qualifications:

• 2+ years of experience in a role supporting customer success on a technical platform, such as associate technical account manager, operations specialist, or associate customer success manager
• 2+ years of experience with account management, relationship management, and cross-functional collaboration with Engineering/Product teams
• Proven experience managing projects successfully with varied, complex stakeholders

Preferred Qualifications:

• Experience working with an education platform or content management platform
• Experience analyzing data to identify customer/student insights and create effective cross-functional solutions
• Proven ability to create and improve operational processes and workflows to enhance customer experience or improve efficiency
• Proven ability to work with technical teams and complete technical workflows (SQL queries, testing/troubleshooting user flows, call APIs using tools)

Compensation

US Zone 1

This role is not available in Zone 1

US Zone 2

 $69,200 - $86,500 USD

US Zone 3

 $65,200 - $81,500 USD

The range(s) listed above is the expected annual base salary for this role, subject to change.

Salary is just one component of Coursera’s total rewards package. All regular employees are also eligible for a bonus program and equity in the form of RSU’s.

A number of factors are taken into account when determining pay, which includes: job level, location, training/education, business need, skill set and internal equity. 

Current Zone Locations:

• Zone 1- San Francisco Metro, New Y