In-Room Dining Server

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can! 

MAIN DUTIES: 

The In-Room Dining Server works effectively as part of the In Room Dining service team, primarily responsible for, but not limited to, fulfilling guest service needs and completion of all tasks related to prep, set-up, service, bussing, table retrieval, breakdown, and side duties of amenities and In Room Dining Service.   

GENERAL DUTIES: 

• Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests. 

• Greet, welcome and acknowledge all guests by name and respond to their requests in a courteous and professional manner using professional language at all times.  Remain attentive to the needs of all guests, providing them with dependable, punctual and enthusiastic service.  Provide courteous, friendly and efficient service to all internal and external guests.  Thank guests with genuine appreciation. 

• Consistently conduct oneself in a professional manner at all times and work professionally with colleagues and team leaders with a team minded approach. 

• Attend pre-shift meetings to learn shift details, including property and guest expectations.   

• Attend and participate in all required meetings. 

• Responsible for set-up, delivery, refresh, and presentation of all guest amenities. 

• Collect and transport all supplies needed for the shift including, but not limited to, silver, china, linen, glassware, condiments, etc.  Set up for deliveries by putting out place settings, arranging table placement, per property standards. 

• Transport all liquor, wine, beer, soda, juice, condiments, non-food items and glassware to the set-up area. 

• Prepare and set up tables, back-of-house areas, carts, and stations to ensure execution of daily service.  Set tables according to service standards.  Prepare proper “mise-en-place” (i.e. food side duties included but not limited to slicing fruit or preparing garnishment for beverages or plates).