PATIENT SERVICE ASSOCIATE - PT SPORTS MED CTR FOR LIVING & PTOT WEST

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke Health's Patient Revenue Management Organization

 

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Occupational Summary

Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, cash management and patient appointment scheduling. Position also involves customer service, message distribution and referrals management.

 

Work Performed

Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.

Check-in patient upon arrival in the practice.

Identify correct patient information in Maestro Care. Verify/update patient demographic and insurance data as needed.  Edit Maestro Care as needed.

Accurately identify the appropriate account for patient visit.

Present and educate patients on required forms and obtain signature including distribution of PROMIS ipads as required by policy and procedure.

Completes all Maestro Care required on-line questionnaires and manage all appropriate alerts.

Obtain imprest cash bag from cash manager at beginning of shift.  Secure cash and patient payment information appropriately at all times during clinic hours. 

Return imprest cash bag at end of shift to cash manager. 

Collect and post co-payments and balances on accounts due.

Label all patient specific chart documents and requisition/transmittal documents for scanning.

Explain billing to patients according to PRMO credit and collection policies.

Determine the amount of cash to be collected based on insurance plan.

Check-out appointments.

Make return appointments by scheduling patients into the correct appointment type, entering accurate primary care physician or referring physician information in Maestro Care.

Review and attach referrals to scheduled appointments as appropriate.

Answer telephone, take and deliver messages to providers.

Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards.

Review and resolve registration and referral workqueue edits daily.

 

Knowledge, Skills and Abilities

Strong verbal and written communication.

Basic PC and data entry skills.

Knowledge of medical terminology and telephone etiquette.

Demonstrates ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.

Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

Education