Product Performance Engineer

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Join Caterpillar as a Product Service Engineer and play a critical role in supporting our Productivity Class Large Mining Trucks (785-793). In this position, you will provide technical expertise, troubleshoot complex issues, and deliver innovative service solutions that keep our customers’ and dealer operations running efficiently. You’ll collaborate with cross-functional teams to improve product reliability, performance, and availability while ensuring compliance with Caterpillar’s quality standards. This role offers exposure to cutting-edge mining technology, Life Cycle activities, and opportunities to influence product enhancements through New Product Introduction (NPI) and Continuous Product Improvement (CPI). If you thrive in a dynamic environment and enjoy solving technical challenges, this is the role for you.

What you will do:

• Develop, support and influence dealer stocking strategies and aftermarket support readiness

• Support NPI programs and responsible for partnering to develop NPI Product Support Deliverables

• Coordinate and execute field follow support to evaluate NPI quality & reliability and customer acceptance of the new product.

• Work with LMT Productivity Class Product Support to resolve quality and reliability issues.

• Contribute to Productivity Class CPI projects by participating as a team resource in providing field data, developing publications, and supporting closure requirements.

Why Join Us:

A High‑Impact Engineering Role in a High‑Impact Industry

• Shape the Future of Mining Technology Join a team at the forefront of large mining truck innovation. You’ll work directly with cutting‑edge Productivity Class machines (785–793), influencing how they perform in some of the world’s most demanding environments.

• Grow Your Career with a Global Leader Caterpillar’s worldwide footprint gives you access to diverse career paths, cross‑functional collaboration, and long‑term professional development. This role positions you to build deep expertise in product support, NPI, CPI, and field engineering.

• Make a Measurable Difference Your technical insights will directly impact product reliability, dealer readiness, and customer uptime. From solving complex field issues to shaping future product enhancements, your work will help power essential mining operations around the globe.

• Work Where Collaboration Drives Results You’ll partner with engineering, manufacturing, dealers, suppliers, and field teams to solve real‑world challenges. This is a role where your voice matters and your contributions influence product performance and customer success.

• Be Part of Something Bigger Mining keeps the world running. By supporting the machines that move the materials that power infrastructure, energy, and industry, you’ll play a meaningful role in supporting global progress.

What skills you will have:

Technical Excellence: Exhibits strong capability in NPI processes, including service literature development and field follow activities, and in CPI processes such as field investigations, service publications, and warranty analysis. Demonstrates proficiency in interpreting technical drawings and schematics and maintains a solid working knowledge of machine systems to effectively engage subject matter experts. Consistently delivers effective solutions to moderate technical challenges by evaluating implications and applying sound technical judgment. Takes ownership of personal technical performance and reinforces accountability within the team.

Customer Focus: Ability to Communicate the importance of dealer or customer needs/expectations and commits to resolving them. Solicits customer satisfaction feedback and acts on improvement opportunities.

Meets regularly with dealers or customers to understand their wants, needs and expectations.

Effective Communications: Ability to create and communicate technical presentations to dealers, customers, and internal stake holders. Demonstrates technical excellence when communicating a need or defending a position. Uses effective per