International Fulfillment Lead - 1st Shift

Description

Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better.

As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it’s a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way. To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better.

Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 600+ passionate team members.

What You’ll Do:

The International Fulfillment Lead champions picking, packing, palletizing, and documenting orders placed by our retail and wholesale partners with an emphasis on accuracy and efficiency. The International Fulfillment Lead is a dependable problem-solver, responsible for leading the activities required to safely and effectively fulfill orders to deliver an excellent customer experience. 

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as deemed necessary.

• Leads a team within the Shipping Department fulfilling orders placed by international and wholesale partners such as Robotshop and Chewy.
• Picks, packs, and palletizes orders in a manner that meets the standards of our partners, customs, and international freight organizations.
• Takes ownership of and pride in fulfilling all orders thoroughly, accurately, and timely.
• Ensures that all internal and external paperwork is processed accurately and timely.
• Coordinates activities with the Distribution/Warehouse Supervisor, Planning and Expediting Team, and Distribution Leads.
• Evaluates the department plans and goals, ensuring that associates are set up accordingly.
• Prepares, plans, and carries out work schedules, rotations, and line-ups as well as assigns associates to the necessary tasks/areas, ensuring continuous and efficient productivity.
• Effectively communicates with other departments to ensure that objectives are achieved.
• Assists in the training of new associates to establish methods to ensure standardized processes are followed.
• Assists in quality-driven tasks such as identification, disposition, and recording of non-conforming materials and scrap.
• Analyzes bottlenecks and aids in the cross-functional investigations that should lead to the elimination of ineffective processes.
• Adheres to and supports all internal and OSHA-mandated safety standards, including the safe utilization of manual and powered material handling equipment.
• Loads tractor-trailers and other vehicles.
• Participates in inventory cycle counting activities.
• Engages in 5S ("Sort", "Set In order", "Shine", "Standardize" and "Sustain”) activities.
• Notifies the Supervisor, HR, and appropriate management of any safety, behavior, or performance issues.
• Performs additional responsibilities when required                     

Requirements

What You’ll Bring:

• A minimum of a GED or High School diploma
• Experience in a Shipping Department
• Must get certified to operate all power equipment within 60 days
• Effectively contributes to a positive work environment and culture.
• Must be an efficient worker that is organized and detail-oriented
• Able to work in a fast-paced environment
• Ability to work in other areas and departments as needed
• Ability to create and promote a safe and healthy work environment 
• Maintains confidentiality of proprietary information
• Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
• A high degree of initiative, self-motivation, and ability to motivate others
• Ability to establish and maintain cooperative working relationships with Team Members and colleagues
• Comfortable with office pets (cats, dogs) 

Not Required but Nice to Have!

• People Leadership experience
• Shipping and Warehouse experience
• Experience in a manufacturing environment
• Exposure to G-Mail, Google Sheets, Docs, and Calendar

Benefits & Purrks: 

Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empa