24/7 Restaurant Expo/Runner

Overview

Job Title: 24/7 Restaurant Expo/Runner

Salary/Shift: $16 + tips: Days/Swings - $18 + tips: Overnight

Status: Full Time 

 

 

There are many great advantages to work in our restaurants:

• Free Hot Meal per shift.
• Non-smoking environment.
• Subsidized transportation.
• Working in and around the various restaurants and the casino floor.
• Work with Elevated ingredients.
• Advancement opportunities.

Responsibilities

• Organize the food as per orders to ensure quality and accuracy.
• Ensure food is prepared and served in a timely manner.
• Verifies food orders.
• Communicates with Management and servers in regards to menu changes throughout service.
• Notifies servers of food pick up.
• Delivers food as required.
• Decrease expense through proper handling of product.
• Increase revenue through suggestive up-sell.
• Ensure set up to the expedition area at the beginning of every shift.
• Monitor and maintain cleanliness, sanitation and organization of assigned service area.
• Prepare trays for food servers with the correct plates to ensure delivery efficiency.
• Complete side duties as required including polishing silverware, line set-up and filling condiments.
• Performs other duties as assigned.
• Ability to access the needs of others and actions required for high performance order processing.
• Time management skills.
• Serve Safe Certification an asset.
• WHMDS training an asset.
• Knowledge of techniques for preparing and producing food for consumption including storage and handling techniques.
• Previous experience in a food environment in either front or back of the house.

Qualifications

• Knowledge of the Principles and Processes for providing excellent guest service.
• Ensures the guests order is accurate and the quality is consistent.
• Ensures the guest have a positive experience.
• Consistently demonstrate the proper sequence of service.
• Ability to comply with policy and procedure.
• Knowledge and skills to explain product and make suggestions for improvement.
• Ability to take action frequently, collaborate with Team members and develop new ideas.
• Learn and focus on the Eight Simple Principles for a Great Guest Experience and the MBH Chop House Fourteen Service Cycle and Key moments.
• Provide information and explain Players’ Club benefits, property amenities and marketing promotions as well as local attractions/activities to respond to guest inquiries accurately.
• Food and beverage product knowledge.
• Handle guest issues by using the LAST Principle.
• Ability to attract new guests and retains guests in a regular basis.
• Decrease operational cost by reducing waste and working smart.
• Observe and obtain information needed to enhance the overall quality of service from relevant sources.
• Assess the value and importance of products and guests needs to maintain high standards of quality.
• Promote Teamwork and motivate high performance from Team Members.
• Expected to come to work on time, ready to work.
• Expected to follow the MBH Appearance Standards.

 

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

 

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

• Paid Time Off
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match

 

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

• 1 Free Hot Meal per shift and Unlimited Beverages
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• 80% Subsidized Bus Transportation Options
• Free Covered Parking
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail and Spa Discounts

 

Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

 

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of