Senior Hardware Sustaining Engineer (NetSec)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

Your Career

The Senior Hardware Sustaining Engineer is a key member of the Platform Hardware team that drives resolution of hardware issues experienced after product launch, both in the field and factory.  You serve as the Hardware focal-point in cross-functional teams including Software, Operations and Customer Support.  You will work with vendors on component level failure analysis.  Responsibilities include:  root cause analysis of hardware failures, new component qualification, and implementation of engineering changes for current products.  Technologies include digital and analog circuits, voltage regulators, embedded processors, ASICs and FPGAs.

Your Impact

• You are a hands-on Hardware Engineer who has a background in hardware design and sustaining engineering.
• You have been responsible for product failure analysis, driving issues to root-cause, testing and implementing design changes as needed. 

Qualifications

Your Experience

• Strong debug and failure analysis skills from system to component level 
• Perform root-cause analysis on product failures in the field and factory
• Create and execute test plans for hardware validation and component qualification 
• Understand operation of communication interfaces such as PCIe, I2C, SPI, Ethernet, high-speed serdes, DDR4/5
• Review PCB layout - read and modify design schematics 
• Expertise with hardware lab equipment including - oscilloscope, logic analyzer, DMM, protocol analyzers
• Outstanding teamwork skills - ability to influence across organizations
• Outstanding communication skills - provide regular status updates to stakeholders, targeted communications to various audiences
• Outstanding record keeping skills, including use of issue tracking software such as JIRA
• Familiarity with signal integrity and power integrity measurements
• Familiarity with x86 CPUs and BIOS 
• Experience using scripting languages, especially Python, for test automation
• 7+ years experience in hardware engineering

Additional Information

The Team

Our engineering team is at the core of our products and connected directly to the mission of preventing cyberattacks. We are constantly innovating — challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve problems no one has pursued before.

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for