Associate Director Patient Services

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

The Associate Director Patient Services will collaborate with the brand teams to design and implement strategic patient support programs to meet the needs of patients and achieve brand objectives. The Associate Director will work with Teva internal stakeholders to implement programs, ensure business continuity and measure impact.

How you’ll spend your day

• Strategize with brand managers and business units to design programs and services to support the needs of therapy-specific patient populations and drive brand objectives. 
• Act as an advisor and internal consultant to the brand teams on all matters related to patient support through hub and pharmacy service offerings.
• Represent Patient Services on cross functional brand teams and core launch teams. 
• Collaborate with internal functions to integrate patient services with other brand initiatives to ensure a coordinated customer experience.
• Track and report KPIs and program outcomes. 
• Support monthly hub/pharmacy meetings with the brand teams as well as preparation for brand QBRs. 
• Provide actionable insights and voice of the customer from ongoing patient programs. 
• Lead annual planning process and quarterly forecasts for respective brand teams.
• Design, develop and test patient solutions hub/pharmacy programs options to support the product launches/program enhancements (in close collaboration with internal and external stakeholders).
• Leverage a deep and proactive understanding of patient needs, the competitive landscape, business goals, technologies, services, and Teva’s chosen vendor’s service delivery capabilities to inform program design.
• Test and refine solutions to drive greater patient adherence, improve patient/customer experience, and maintain product integrity. 
• Use technologies, services, and data collection mechanisms to guide market access strategies and increase patient satisfaction. 
• Serve as subject matter expert of current vendor offerings and seek to understand vendor options and expertise in the hub and specialty pharmacy arena.
• Assume the lead role in collaborating with vendors to establish and design monthly/quarterly reports that support the data analytics needs of the brand teams and Teva leadership.
• Develop and maintain strong working relationships with internal business partners, including Legal, Compliance, Privacy, HR, IT, PARC, and Training. 
• Ensure program objectives are in compliance with Teva policies and regulatory guidelines.
• Support the hiring, training and coaching of future team members that may be needed to expand the team to support the future needs of Teva.

Your experience and qualifications

Education/Certification/Experience:

• Bachelor’s degree in health care, business-related area, or equivalent required
• A minimum of seven (7) years of experience in pharma, biotech, or related fields required with five (5) years of senior management experience preferred
• A minimum of three or more years of development and/or operation of patient support programs/HUB services experience required.  A minimum of 5 years preferred.  

 

Skills/Knowledge/Abilities:

• Extensive content knowledge of pharmacy operations, public and private insurance plans, medical and pharmacy benefits, buy & bill processes, healthcare reimbursement practices, billing procedures, compliance, coding, and medical terminology.
• Experience launching new pharmaceutical products, preferably a biosimilar or generic offering.
• Strong understanding of programs and services to support the needs of therapy-specific patient populations.
• Familiarity with AOP process, financials, POs and budgets.
• Excellent communication and presentation skills.
• Demonstrated team building skills to promote an environment of diversity, collaboration and recognition.
• Demonstrates continuous improvement mindset.
• Proven track record to work across an enterprise (internal and external and multiple levels of organizations).
• Critical thi