Senior Director, Health Plan Management

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

The main focus of the Senior Director, Health Plan Management will be architecting and accelerating the “growth engine” for HSG.  Working alongside the SVP, Health Plan Strategy, the Senior Director, Health Plan Management will partner to develop a strategic growth roadmap and execute innovative go-to-market efforts in high-growth opportunities. This person wakes up every day thinking “How can we solve our customers’ virtual care problems faster? What are the strategic partnerships we can build now in order to accelerate growth in our client base? How can we capture more share of wallet?”

As a member of the Health Services Group Senior Leadership Team, this role offers a unique opportunity to work with a cross-functional team that innovates go-to-market, product and marketing strategies, and transforms processes to optimize growth across multiple lines of business. The ideal candidate has a proven track record of innovating, launching, and scaling businesses, building high-performing growth teams, optimizing profitable revenue growth and delivering quality programs.

The Senior Director, Health Plan Management will have a strong understanding of the performance, product, and brand sides of growth as well as the leadership skills to navigate c-suite relationships to launch new initiatives. This leader will inspire, set priorities, mobilize and motivate company’s’ internal resources to solve real problems facing health plans, streamline processes, and maximize revenue.

Essential Duties and Responsibilities

• Revenue Generation
  • Develop go-to-market approaches to capture market opportunities and deliver on the Teladoc Health vision in current and new clients.
  • Identify, develop, and scale up strategic partners to drive client acquisition, platform enrollment and engagement, and new revenue opportunities

• Relationship Management
  • Customer-obsessed: cares deeply about building long-term high value relationships
  • Exhibits thought leadership and deep understanding of the market landscape, engagement, utilization, client requirements, market drivers, and buying cycles
  • Builds new relationships, customer segments, and partnerships.
  • Maintains trusted relationships with key clients, vendors and partners to ensure broad market needs are being incorporated into our product development and service enhancements.
  • Works closely with the business development/sales leadership/product management in optimizing the sales process, coordinate strategy and issue resolution with cross-functional leaders

• Leadership Approach
  • Unbiased advisor, able to develop thoughtful assessments and recommendations, maintaining strict strategic confidentiality
  • A self-starter who proactively identifies problems as well as solutions, and is always seeking ways to improve even with limited resources
  • A strategic, entrepreneurial thinker who isn’t afraid to push the envelope and take calculated risks in the name of driving big wins
  • Curious and kind, someone who will challenge status quo when appropriate — asking the tough questions and determined to find the ideal solutions

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

Yes

Qualifications Expected for Position

• 10-15 years of client management experience within a Healthcare and/or Health Tech company.
• Demonstrated ability to develop and execute go-to-market approaches that have successfully captured market opportunities and generated new revenue streams.
• Proven experience in identifying, developing, and scaling strategic partnerships that have driven client acquisition, platform enrollment, and engagement, resulting in measurable increases in revenue.
• Evidence of building and maintaining long-term, high-value relationships with clients, vendors, and partners, resulting in enhanced client satisfaction and retention metrics.
• Track record of leadership in optimizing growth strategies, mobilizing internal resources, and driving impactful initiatives that have resulted in measurable improvements in revenue and market share.
• Prior experience leading effective meetings of large and senior teams.
• Demonstrated ability to think strategically, challenge the