Senior Acute Patient Access Services Representative ER

Primary City/State:

Mesa, Arizona

Department Name:

ER Registration-Hosp

Work Shift:

Night

Job Category:

Revenue Cycle

Great careers are built at Banner Health. We’re looking for the best and brightest to join our team that earned Great Place To Work® Certification™.  Apply today to build your career.

Why You’ll Love This Role:

At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

What You’ll Do:
The Senior Acute Patient Access Services Representative provides mentoring, training and offers on-going guidance as needed for a Patient Access team. Additionally, Senior Representatives will function as the primary resource/SME for team member workflow questions and concerns. You will be responsible for insurance verification, patient check in, collections and will be an additional extension of leadership.

You’re a Great Fit If You:
Thrive in fast-paced environments (like ERs, clinics, or specialty care).
Have stellar communication skills and a high emotional IQ.
Are detail-oriented, tech-savvy, and a natural problem-solver.
Have strong sense of urgency, ability to prioritize and handle multiple tasks at once, along with excellent follow through skills are required.

We are looking for someone who demonstrates strong leadership skills and can confidently guide and support the team.  Ideal qualities include the ability to: Keep the team focused and on task *Train and mentor new hires with confidence * Work independently to complete reports alongside regular workflow *Handle escalated patient concerns professionally and de-escalate tense situations *Have a solid understanding of payment hierarchy and be able to clearly explain balances to patients *Enforce collection policies with professionalism and firmness. This role requires someone who leads by example and can balance team support with operational responsibilities.

Hours and Schedule: Thursday, Friday, Saturday 6pm-6am

On-call shifts and Holidays may be required.  You will also receive an additional 18% Night shift differential for hours after 7pm, plus $1/hour weekend shift differential for any weekend hours.

PLEASE NOTE: All Acute Patient Access Services new hires are required to attend New Hire Orientation & PAS New Hire Training beginning on their start for approximately 2-4 weeks and can run Monday - Friday standard daytime business hours and will vary from the posted schedule until training is over.

Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and was recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 700 licensed beds, including over 100 dedicated to children and 76 dedicated to our NICU. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine. With 33 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the da Vinci Surgical System. Becker’s Hospital Review named Banner Desert Medical Center as one of the top 50 busiest Emergency departments in the country.

If you aim to deliver top-tier care to the most vulnerable patients, consider joining Banner Children's Hospital at Desert in Mesa, Arizona. Within our over 200 bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care. Our facilities feature a 76-bed NICU, a 24-bed PICU, six pediatric ORs and a 22-bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities. With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.

POSITION SUMMARY

This position is the first point of contact at healthcare facilities and assist patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providi