Quality Assurance Pharmacy Associate

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. We connect consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to sexual health, hair care, mental health, skincare, primary care, and more. 

With products and services available across all 50 states and Washington, D.C., Hims & Hers is on a mission to help the world feel great through the power of better health.  We believe how you feel in your body and mind transforms how you show up in life. That’s why we’re building a future where nothing stands in the way of harnessing this power. We normalize health & wellness challenges—and innovate on their solutions—to make feeling happy and healthy easy to achieve. No two people are the same, so we provide access to personalized care designed for results. At our core, our mission is deeply personal—because we too are customers. 

In January 2021, the company was listed on the NYSE and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit forhims.com and forhers.com.

About the Role:

Hims & Hers is seeking an Quality Assurance Operations Associate who will report to the Sr. Manager Quality Assurance and will have responsibility for creating and implementing quality assurance (QA) standards for Hims & Hers products. As a Quality Assurance Operations Associate, you will be located in the Gilbert, Arizona  facility and will focus on driving continuous improvement efforts that benefit and delight the Hims and Hers customers.  You will provide support to Operations, work with external manufacturers and suppliers to ensure products are produced to Hims and Hers standards.

You Will: 

• Participate in investigations for process deviations and product quality failures and assist in the implementation of corrective actions, while ensuring CAPA’s are closed in a timely manner
• Collect, document, and prepare samples for shipment for testing
• Monitor all activity on the compounding floor to assure adherence to company protocols, policies, procedures, and applicable regulations
• Manage inspections of goods as well as segregation and quarantine of defective items until the disposition of the product is determined
• Retain Life Cycle Management
• Support external manufacturer non-conformance investigations & issue SCAR’s to improve Hims & Hers quality processes
• Provides support to quality, operations, and pharmacy teams when involved in troubleshooting and process optimization
• Support the execution and implementation of a Corporate Quality Management System (QMS) software
• Develop and review standards, policies, and procedures for all functions and departments involved with the compounding and manufacturing of Rx products and Warehouse activities
• Schedule and perform quality audits of compounding pharmacies and raw material vendors. Reports findings to the appropriate teams
• Provide expert guidance in critical quality areas for product launches, which include but are not limited to testing, documentation, ensuring compliance to regulatory requirements and warehousing principles
• Coordinate with internal team members in supplier selection, verification and validation processes
• Build an SOP library for core quality processes for Rx products and warehouse activities

You Have:

• Bachelor's degree in a Life Science, Chemistry or related discipline preferred
• A minimum of 3 years experience in the pharmacy industry, pharmacy technician experience is extremely relevant
• A minimum of 3 years experience in the area of Quality Assurance/Control, Warehouse Operations, and/or Compounding
• Ability to write reports, business correspondence, specifications and procedures as well as monitor processes and metrics
• Ability to effectively present information, identify problems and resolution to address questions from managers, clients, customers, and regulatory agencies
• Ability to define problems, collect data, establish facts, and analyze records to draw valid conclusions utilizing a risk based methodology
• Knowledge of cGMP requirements and FDA regulations would be a plus.
• Excellent attention to detail and accuracy
• Ability to multi-task and work independently in a fast-pace environment
• Some travel may be required

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualification