NA Qualified Collections Manager, Afterpay

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

Job Description

Purpose of the role:

The North American Qualified Collections Manager role plays a critical role in the success of the Global Collection function and its support of the overall Commerce business unit. A critical component of this role is holding the position of ‘Qualified Collections Manager’ which contributes to fulfilling regulatory obligations of our Square Capital Licence agreement. 

In this role you will be the nominated DRI representing the Collections team in the North American region assisting with internal & external audit requests, Unclaimed Monies submissions and regulated product collections strategy development, implementation and reporting obligations. 

To be a success in the role, you will thrive on complex problem solving, be focused on delivering exceptional customer and partner experiences, employ deep industry experience, and will have a keen focus on protecting the Commerce business profitability, reputation, and service experience. 

Responsibilities:

• Fulfil obligations of the Qualified Manager for our Square Capital Licence agreement.

• Work closely with the Operations Excellence Specialist in supporting external exams and requests for the North American region. 

• Collaborate with cross-functional teams, including Finance, Operations, Compliance, Legal & external parties to implement and fulfil ongoing monitoring requirements of a regulated product collection strategy in the North American region.  

• Provide assistance to collections customers and DCA’s across North America

• Work with internal and external partners to meet regulatory obligations for North American Unclaimed Monies submissions.

• Work with the Global Collections team on delivering on obligations of the Global Collections Agency Oversight Framework.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $76,300 - USD $114,500
Zone B: USD $71,000 - USD $106,400
Zone C: USD $64,900 - USD $97,300
Zone D: USD $57,300 - USD $85,900

Qualifications

Experience:

• 5+ years experience in US collections. 

• Extensive demonstrated experience working across multiple domains / business functions to deliver results in a fast-paced environment

• Demonstrated Change management in a high paced, scaling operational environment  

• Expert stakeholder managements skills with the ability to partner with teams and department leaders, 

• Excellent communication skills across a number of mediums (verbal, written and presentation);

• A self-starter and someone who thrives under pressure;

• Resilient, ability to manage multiple competing priorities and think holistically

• Ability to learn quickly, understand complex processes end to end in Operations, and the ability to manage/influence impacts across multiple programs

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are comm