Manager, Parts Operations

The Manager of Parts Operations will play a crucial role in driving operational excellence and growth within FleetPride's parts business unit. Reporting to the Director of Parts Operations, this position will provide strategic leadership and oversight to ensure efficient and effective operations delivery

DUTIES & RESPONSIBILITIES 

Strategic Vision: 

• Inform long-term strategic plan for the parts operations group, aligning with FleetPride's overall business objectives. 

• Be a thought partner to the Director/VP of Operations on how to grow and optimize the parts business unit.  

• Identify and capitalize on process improvement strategies to standardize daily operations that support growth initiatives. 

• Foster a culture of innovation and continuous improvement within the parts organization. 

Operational Leadership: 

• Responsible for the operational delivery of the central operations support group, ensuring efficient and effective delivery of services. 

• Inform and implement performance metrics and key performance indicators (KPIs) to measure the success of parts operations. 

• Monitor service levels, customer satisfaction, and operational costs to identify areas for improvement. 

Analytical Analysis: 

• Leverage data analytics and business intelligence tools to identify trends, patterns, and opportunities for improvement. 

• Develop and analyze key performance metrics to measure the effectiveness of parts operations. 

• Conduct root cause analysis to identify and address underlying issues that impact operational performance. 

Performance Excellence: 

• Deliver operational excellence through project management, lean manufacturing, Six Sigma, and process optimization initiatives. 

• Implement best practices and standardized procedures to improve efficiency and consistency across all locations. 

• Leverage technology and automation to streamline processes and reduce operational costs. 

Standardization: 

• Review and develop policies, procedures, and work instructions for all parts operation functions to standardize a comprehensive workflow. 

• Design and execute a program that drives consistency across all locations, delivering a uniform and high-quality customer experience throughout the network. 

• Design and maintain a centralized knowledge base and training materials for parts operations staff focusing on continuing education and career growth.