APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

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POSITION SPECIFICS​

Penn State University is excited to announce an opportunity for a talented and experienced individual to join us as a Salesforce Solution Architect on the Enterprise Customer Relationship Management Program Team! As an enterprise implementation, this program is designed to advance engagement and service delivery for the entire university community, including faculty, students, staff, and alumni, ensuring integrated solutions that create value across all Penn State constituencies. This pivotal role is about designing and implementing Salesforce enterprise solutions that meet business requirements for units across the University.

RESPONSIBILITIES

• Solution Design: Develop comprehensive Salesforce solutions that align with business objectives and technical requirements.
• Stakeholder Collaboration: Work with business leaders, project managers, business analysts, and other stakeholders to gather requirements and ensure solutions meet their needs.
• Technical Leadership: Provide technical guidance and leadership to development teams, ensuring best practices and standards are followed.
• Customization: Customize Salesforce applications using Apex, Visualforce, Lightning components, and other tools to meet specific business needs.
• Testing & Quality Assurance: Conduct thorough testing and validation of solutions to ensure they meet quality standards and perform as expected.
• Documentation: Create and maintain detailed documentation of solutions, including design specifications, technical architecture, and user guides.
• Training and Support: Provide training and support to end-users and administrators to ensure successful adoption and utilization of Salesforce solutions.

QUALIFICATIONS

• Experience: Extensive experience in Salesforce development and architecture, with a strong understanding of Salesforce products and features.
• Certifications: Salesforce Certified Administration and Advanced Administrator required. Salesforce Certified Platform Architect and Platform Developer I preferred. Certifications such as Salesforce Certified Application Architect, Salesforce Certified System Architect, Salesforce Certified Marketing Cloud Consultant, Data Cloud Consultant and Agentforce Specialist are highly desi