Team Leader, Settlement Operations

Team Leader, Settlement Operations – Santa Ana, Costa Rica.

Are you ready to use your operational skills and eye for detail for one of the world’s largest FinTech organizations? Are you interested in playing a critical role within a global FinTech company? Join Western Union as a Team Leader, Settlement Operations.

Western Union powers your pursuit.

Role Responsibilities

• Performs complex settlement operations tasks, ensuring the daily / monthly operational KPIs are met, provides high quality and timely support to complex requests of the agents and business partners, initiates and participates in the projects related to settlement operations, suggest procedures and processes improvements or product upgrades and its implementation, ensures the controls of the processes comply with the rules and regulations of the company, establish and maintain relationships with assigned business units, provide trainings to new and existing staff for Retail Money Order product (RMO).The position helps to perform complex daily / monthly settlement operational activities and represent the settlement operation function for the specific WU entity / product / process. “

Role Requirements

• People management.
• Daily tasks and participation in projects and improvement of the processes; handle the escalated issues.
• 3-4 years in Payment, Accounts Receivables, Accounts Payable, Settlement Operations, Finance, Banking sectors / areas; 1 year of people management skills is an advantage.
• Finance, Economics, Math’s or similar education Bachelor or Higher Education.
• Microsoft Office savvy, Automation tool knowledge is an advantage, sound communication and training skills, Fluent English language skills, outstanding problem-solving skills, attention to details, end to end product /process knowledge, people management skills.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• Paid time off including extended maternity leave.
• In house company doctor services
• Continuing Education
• Transportation services options
• Parking spaces
• Hybrid model work
• Flexible Working Schedules if applicable
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Carpooling Program
• Price Smart membership
• Pan American Medical and Life insurance
• Cafeteria Subsidy

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our pe