Customer Service Technician - KSAC

 

Position Function - Under the direction Program Manager, performs assigned duties necessary to provide general clerical and customer service functions at Keller Senior Activities Center.









Essential Duties% of Performance 
 

Performs assigned duties necessary to provide general clerical and customer functions. Duties include, but are not limited to: guest services, answering phones, cash handling, taking and/or disseminating messages, information gathering and/or providing, and complaint handling. Duties may include, but are not limited to: filing, organizing, record keeping, typing, proof reading, mail handling, membership management, program registration, social media managament, etc.Assists with set up and break down for programs.95%


Performs additional duties as assigned.5%






Total:100%





























Physical DemandFrequency



BalancingO



BendingR



CarryingO



ClimbingR



CrawlingR



CrouchingR

Fine DexterityC
LegendFoot ControlsO



HandlingF
C - ContinuousHearingC



KneelingR
F - FrequentlyLiftingO



Pushing/PullingO
O - OccasionallyReaching F



StandingO
R - RarelySittingC



StoopingO
N - NeverTwistingR



VisionC

WalkingF



Physical Demand Descriptions(The following descriptions are provided as an example of potential physical and/or sensory activities and does not address the potential for reasonable accommodation; it is intended as general examples of possible physical/sensory demands that might occur during the performance of the position functions/duties, and are not intended to be all inclusive.)Bending/Climbing/Balancing - 20lbs - picking up supplies, files, stairs, walking, carrying, standing, holding, etc. Fine Dexterity - telephone, keyboard, calculator, computer work, typing, desk work, filing, etc.Foot Controls - driving, walking, etc.Hearing - customer interaction, telephone, staff, meetings, etc.Lifting/Carrying - 20lbs - files, office supplies, work aids, books, office equipment, chairs/tables, etc. Pushing/Pulling/Reaching - supplies, files, retrieving, storage shelves, rolling carts, etc.Standing - assisting customers and staff, meetings, etc.Sitting - desk work, meetings, driving, etc.Vision - writing, typing, filing, reading, proofing, etc. Walking - to and from office, around office, to and from buildings, assisting customers, etc.Machines, Tools, Equipment and/or Work Aids(The following list is intended to provide examples of possible machines, equipment, tools and/or work aids that might be needed to perform position functions/duties and should not to be construed as a comprehensive or complete catalog.  This list does not include and does not supersede any requirements with respect to safety or protective equipment, uniforms, apparel, gear or apparatuses required for the performance of any duties described herein.)Computer, keyboard, software, phone, copier, fax, scanner, mobile technology (e.g. tablet computers, smart phones, etc.), vehicle, etc.EnvironmentDuties are generally performed in an office environment. Possible exposure to dust, mold, electricity, and inclement weather (extreme heat or cold). Requirements/Knowledge/Skills/AbilitiesRequired knowledge and experience is normally obtained through the completion of a high school diploma or GED, and one (1) to three (3) years of work related experience is required.Vocational training and/or work experience in local government is preferred. First Aid and CPR certifications from the American Heart Association, American Red Cross, or Ellis & Associates required, or the ability to obtain within five (5) months of hire.Ability to work under high demands, short time constraints, and the pressure of a fast paced work environment.Ability to type, read and write letters, memos, emails, public notices, etc.Ability to establish and maintain effective working and professional relationships with City and other public employees, public officials, contractors, vendors, and the general public.  Ability to develop spreadsheets, reports, and other job related analysis.Ability to use Microsoft Office (e.g. Word, Excel, Power Point, etc.). Must possess good oral and written communication skills. Must be able to utilize good organizational skills, accurate filing, and efficient record keeping practices.Must be able to communicate and present oneself in a professional manner, and have the ability to successfully work with confidential information.Must possess a valid Texas Class C drive