Real Estate & Customer Experience Manager

Prologis, Inc. is the global leader in logistics real estate. In partnership with our customers and our communities, we develop modern, high-quality properties that set the standard for innovative building design and sustainability. Prologis owns or has investments in properties and development projects of ~1.2 billion square feet in 19 countries and enables 2.8% of the world’s GDP. We have committed to achieve net zero emissions by 2040. Beyond real estate, our Essentials platform optimizes the company’s global asset portfolio to provide our customers solutions that address today’s warehouse and shipping challenges. Prologis Ventures invests in logistics innovation and technology companies to modernize supply chains worldwide.

Job Title:

Real Estate & Customer Experience Manager

Company:

Prologis

Real Estate & Customer Experience Manager – Dallas

A day in the life

As a Real Estate and Customer Experience Manager, you would be part of a Customer Experience Team (CET) that strives to provide best in class service to customers in 62 million square feet of industrial buildings in the Dallas- Ft. Worth market. Our customer base is diverse and we’re looking for someone who enjoys working with some of the biggest names in e-commerce logistics and warehouse operations as well as smaller shop operations. The ideal candidate thrives in a fast-paced, customer-centric environment, where they’ll balance multiple priorities and respond to internal and external customer needs. This role will be based in-office in Dallas, TX.

Key responsibilities include:

• Customer management by ensuring timely and clear written and verbal communication of terms, conditions, and customer responsibilities. Manage move-in and move-out processes, conducting inspections, and coordinating any necessary repairs or maintenance.
• Ability to identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc.).
• Must be able to cultivate and maintain strong, long-term relationships with portfolio of customers
• Must be able to use technical tools (ex: Salesforce) to gather data/metrics and develop customer insights
• Proficient in lease analysis and lease administration skills.
• Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements.
• Strong financial reporting aptitude and background to ensure budget and financial goals are met for the portfolio.

Building blocks for success

• 5+ years of industrial/commercial real estate experience preferred.
• Possess a valid driver’s license with ability to travel to multiple properties within a given portfolio.
• Dedication to delivering exceptional customer service through proactive and responsive service.
• Able to adapt to change and willingness to take on new company initiatives with the most positive attitude.
• Strong interpersonal skills and an ability to develop strong relationships with customers.
• Experience with property transitions, portfolio acquisitions or company mergers.
• Ability to multi-task; prioritize and work with minimal supervision while managing competing deadlines.
• Ability to process data and complete recurring variance reports. 
• Excellent interpersonal and communication skills, with the ability to build and maintain professional relationships with internal and external customers, vendors, and team members, including verbal and written communication.
• Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines.
• As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call).
• Experience with budgeting cycles and CAM reconciliation processes using analytical skills preferred.

Hiring Salary Range of: $86,000-  $102,000. Salary and whole compensation package (bonus target) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

People First

Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.

When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee