Senior Fraud Specialist

ABOUT HAPPY MONEY 
Happy Money is a financial technology company that offers a people-first lending experience in partnership with credit unions and other community-focused financial institutions. Our vision of transforming the lending industry comes to life through our connected platform of financial partners who help offer a happier digital lending experience that meets the needs of today’s customers. Through automation and proprietary underwriting models, we offer flexible rates and payment plans that work best for borrowers’ unique financial situations. And we are expanding the reach of our core product, The Payoff Loan™ for credit card debt reduction, to even more consumers via embedded financial services. 
Backed by leading investors, Happy Money has helped over 310,000 borrowers since its inception – working with lending partners to fund more than $5.7 billion in loans*. As a fully distributed company, Happy Money has a passionate and purpose-driven employee base of over 300 people across the United States. For more information, please visit happymoney.com.
The Fraud Team at Happy Money is looking for a Senior Fraud Specialist! This role will be responsible for a key operational and compliance function ‑ detecting and disrupting fraudulent loan applications, reviewing post-funding fraud disputes, and drafting suspicious activity reports. You will be part of a fast‑paced team that detects, prevents, and mitigates identity theft, fraudulent activities, and money laundering. The Fraud Senior Specialist position creates an impact by protecting Happy Money and its clients from monetary or reputational harm resulting from fraud and other white-collar criminal activity. Their research and analysis of loan applications play a critical role in identifying and managing fraud risks directly affecting the company’s default rate and profitability. This role reports to the Manager of Fraud and is an hourly position.

ABOUT THE ROLE

• Review and assign loan applications flagged by automated systems from the verification stage to the funding stage.
• Conduct fraud and quality control reviews including analyzing and interpreting all types of credit information and documentation types within loan applications to determine applicant’s financial condition, ability to repay, and fraud risks.
• Conduct over-the-phone interviews with potential victims of identity theft.
• Monitor and manage real-time queues using various fraud detection tools and analyzing high-risk applications to detect suspicious behavior.
• Review and analyze high-risk applications to determine if applications are fraudulent or legitimate and take appropriate action(s).
• Report suspicious or unusual activity to our credit union and banking partners.
• Maintain established service level agreements and guidelines for timely resolution of high-risk applications to minimize potential losses. 
• Drafting and submitting suspicious activity reports and performing quality control on Fraud Analyst’s reports.
• Ability to conduct high-risk reviews based on a defined risk matrix and reviews that fall outside of the matrix.
• Lead initiatives that move the team forward such as process improvements, data analytics, etc.
• Conduct fraud dispute reviews and document outcomes.
• Actively look for departmental efficiency gains and process improvements and communicate to management.

ABOUT YOU

• 5+ years of Fraud experience in a Financial Institution.
• Experience in case management and data analytics such as fraud trends/patterns and basic rule sets.
• Strong verbal and written communication skills.
• Take a 'can-do,' flexible, and proactive approach to identifying the root cause of complex issues and resolving difficult problems.
• Ability to adapt quickly to new processes.
• Independent decision-maker and problem-solver with capabilities based on analytical data, which may include creative thinking and keen business judgment.
• Superb attention to detail and a proven interest in online fraud prevention.
• Detective-like mentality, while mitigating risk for the Company.
• Strong organizational skills and establish priorities quickly.
• Demonstrated the ability to make logical and commercial decisions based on partial data and under time pressure.
• Ability to meet deadlines and handle multiple priorities.
• Team player who can also resolve problems independently.

BENEFITS & PERKS

• Medical, dental, and vision insurance options covered at 100% for you & family
• 401k Plan with a matching contribution
• Generous PTO
• Health and Wellness Days
• 12 Weeks Paid Family Leave
• Company-paid short & long-term disability and life insurance
• Happy Home Allowance to contribute to