APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Penn State Brandywine's Enrollment Management Office is seeking a Financial Aid Counselor for its busy Office of Student Aid. Reporting directly to the Coordinator of Student Financial Resources and Solutions, the Financial Aid Counselor will be responsible for providing lead support for students with financial aid questions and/or issues. This position requires a significant working knowledge of federal, state, and institutional sources of financial aid and regulations, policies, and procedures.

Typical duties include, but are not limited to:

• Providing in-depth advising and counseling to students and parents on financial aid eligibility, application procedures and policies, and monitoring student aid progress.

• Serving as the front-line lead in FAFSA corrections, completion of the verification process, navigating LionPath, providing dependency and special circumstance reviews, and assisting with residency appeals.

• Counseling students and families and providing alternative loan options.

• Serving on the campus Finance and Balances Team to assist with retention efforts.

• Providing direct outreach to students to offer options for outstanding balances, including but not limited to, Open Doors funds, Emergency and Retention Scholarship options.

• Serving as liaison to the University Park’s Office of Student Aid.

• Preparing, reviewing, and responding to a broad range of financial aid correspondence.

• Certifying veteran students using the VA Enrollment Manager System and assisting with VA audits.

• Providing twice a year reviews for SAP appeals (Satisfactory Academic Progress) appeals, and actively utilize Starfish by providing notes regarding student aid processes, reviews, issues, and referrals.

• Providing proactive interventions to deferred fall students to ensure their aid is ready prior to January and actively monitor Slate inbox to answer questions from incoming students and parents.

• Preparing and processing of various forms; coordinating travel and meeting arrangements; maintaining, securing, and disposing of financial aid records and related confidential material.

• Providing back-up phone support for the Admissions Unit, and participating in campus admissions events, and other campus activities as needed.

Typically requires a minimum of 1+ years related experience and a Bachelor’s Degree or higher or an equivalent combination of education and expe