About the role
<div class="content-intro"><h4><strong>Join Axon and be a Force for Good.</strong></h4> <p>At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.<br><br>Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</p></div><h2><strong>Your Impact</strong></h2> <p>You will lead a team of Technical Account Managers who serve as Axon’s operational presence inside public safety agencies — embedded onsite, deployed regionally, or traveling to support critical milestones. Your team owns what happens after the sale: deployment execution, technical stabilization, platform adoption, and the sustained customer relationships that drive retention and growth.<br><br>This is a hands-on leadership role. You’ll coach TAMs through high-stakes customer situations, set the operational standards your team executes against, and serve as the escalation point when agencies need senior Axon leadership at the table. You are accountable for the outcomes your team delivers — not just the activities they complete.<br><br>This role is designed for a leader who can balance people management, program oversight, and executive stewardship in high-visibility, mission-critical environments.<br><br></p> <h2><strong>What You’ll Do</strong></h2> <p><strong>Location:</strong> Hybrid out of our Scottsdale office with Travel up to 40%<br><strong>Reports to: </strong>Senior Director, Customer Deployment &amp; Technical Account Management<br><strong>Direct Reports:</strong> Up to 15</p> <ul> <li> <h3>Lead and Develop Your Team</h3> <ul> <li>Coach, develop, and hold accountable a team of TAMs operating across embedded, regional, and traveling engagement models.</li> <li>Set clear standards for execution quality, customer engagement, and onsite presence where applicable.</li> <li>Build technical depth across both hardware and software product lines — your team needs to be fluent in the full Axon ecosystem.</li> <li>Drive performance management, skills development, and succession planning aligned to where the business is heading.</li> <li>Create a culture where ownership, initiative, and continuous improvement are the baseline.</li> </ul> <h3>Own Portfolio-Level Delivery</h3> <ul> <li>Ensure consistent execution of hardware deployments, software