Operations Director of OB/GYN & Maternal Fetal Medicine - FT - Day - Capital Health Medical Group

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization.  As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed minimum pay reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Position Overview

MIN SALARY: $125,500/annually

REQUIRED: MUST HAVE BSN TO QUALIFY (more job requirements listed below).

Capital Health is proud to be a trusted leader in women’s health throughout Mercer County, New Jersey and Bucks County, Pennsylvania. With a strong foundation in high-quality patient care and continuous innovation, we offer a supportive, forward-thinking environment where OBGYN providers can truly thrive.

We are a five-time Magnet recognized health system, known for nursing excellence and a deep commitment to clinical quality. Our system includes two full-service hospitals and a robust medical group with more than 500 physicians and providers. This growing network includes a dedicated team of OBGYN specialists who deliver care in both outpatient and hospital settings.

At Capital Health, we believe the best outcomes happen when physicians and administrators work side by side. That is why our operations team partners closely with physician leaders in a true dyad leadership model. This structure promotes collaboration, efficiency, and a shared focus on patient-centered care.

We are deeply rooted in the communities we serve. Our approach to OBGYN care focuses not only on clinical expertise but also on compassion, education, and long-term support for women at every stage of life.

If you are passionate about making a difference in women’s health, Capital Health offers the opportunity, support, and community you need to succeed.

MINIMUM REQUIREMENTS

• Bachelor's Degree in Nursing. Master's Degree in Nursing preferred.
• Five years progressive operational management experience in an ambulatory or acute care setting. Experience in physician practice management preferred.

ESSENTIAL FUNCTIONS

• Responsible for clinical and operational management of the outpatient OB/GYN and MFM practices
• Oversees the direction and execution of operations, ensures the practice management team coordinates all practice functions to provide smooth, integrated operations.
• Ensures unified and effective patient access initiatives that promote patient centered access to OB/GYN and MFM for scheduling, registration or medical care.
• Addresses interdepartmental barriers to delivery of care, including staffing, equipment, and facilities.
• Manages the implementation process for new business, expansion and/or moves to new practice sites.
• Develops, implements and monitors statistical reporting of key operation metrics, adjusts operations as needed to maintain peak performance.
• Implements policies and procedures to reduce cancellations, no-show rates, and new patient appointment lag time.
• Proactively pursues opportunities to improve the delivery of superior customer service, address patient complaints.
• Facilitates regular and consistent system communication with all stakeholders, promotes dialogue.
• Manages relationships with all practices to ensure positive working environment and intervenes appropriately when issues arise.
• Maximizes operational workflow in practices to ensure optimal utilization of the team. Redistributes resources based on needs. Maintains a comprehensive understanding of practice operations including: scheduling, registration, authorization/referral, and billing/coding functions.
• Monitors performance of practices via scorecards, P&Ls, and key performance indicators (KPIs). Performs trend analysis and develops/implements required changes to meet desired goals. In partnership with revenue team, optimizes accounts receivable processes and outcomes wi