Director, Global Warehouse Technology Support and Services

At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 16 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: GreenChef, EveryPlate, Chef's Plate, Factor, and Youfoodz.

The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.

Job Description:

Reporting to the Vice President of Global Warehouse Technology, this key leadership role will oversee/manage our Global WMS Support and Service Organization. This group pillar function owns traditional fulfillment center WMS production support for our strategic WMS application (Körber/HighJump Warehouse Advantage Platform,) but also partners with design and software engineering resources & owns the Product QC testing function. As such, it also has an active voice in WMS product development strategy. This organization also owns the critical functions of driving new site implementations and in product enhancement activation throughout the fulfillment center networks in both our North America and Europe/ Rest of World operating clusters.

The position is eligible for a hybrid working arrangement when responsibilities/ conditions support, but will need to be based in a key HelloFresh strategic fulfillment center or head office location.

 You will… 

• Manage, develop and mentor a team of (3-5) senior managers or managers, and their underlying analyst organizations seated in our fulfillment centers and office locations around the world
• Lead the organization that has Hellofresh worldwide direct responsibility for troubleshooting WMS technical issues and support global production environments to resolution
• Lead and drive any WMS issue escalation efforts with respective team members and department & operations leadership
• Manage relationships with 3rd party software/ support service providers & managed/drive escalations needs as applicable
• Partner with Global WMS Product and Software Engineering leadership on product management, owning the Unit and QC Testing functions in the software development lifecycle
•  Own Global WMS software product rollout implementation, and production validation with operational business partners
• Coordinate/ partner with other WMS leaders in trouble shooting or managing changes to WMS integrations to other software tools or platforms
• Represent Global WMS  team area as needed with any cross functional initiatives, working with colleagues in operations, automation, procurement, or upstream enterprise technology across both our North America and Global clusters
• Leverage internal resources/ partner with external team resources sourcing WMS application data to drive reporting/dashboards that enable improved operation visibility and performance
• Partner with appropriate infrastructure leadership on the setup and administration of Global WMS hosing server infrastructure and required failover/ redundancy standards
• Partner with appropriate infrastructure leadership teams to help drive oversee/maintain the deployment, support and service coordination for associated hardware devices like RF scanners, tablets, printers, and workstations

• Coordinate with a regional infrastructure leadership with the North America and International operating clusters to help support local network services as needed

You are…

• Experienced in Körber High-Jump or other WMS.
• An effective, experienced leader able to multitask and prioritize work in a fast-paced environment while maintaining close attention to detail
• Experienced in leading technical/operational employees in a support/ services function
• Someone with both strong supply chain operational process, and deep WMS technical domain expertise
• Comfortable driving/ building and managing with data analytics
• A strong communicator (both written and orally) who has the ability to work collaboratively and inspire/ motivate others in a team-based environment
• Oriented and inspired to mentor and further develop your team and support their career growth goals
• A roll up your sleeves type who is comfortable working with individuals at all levels of an organization

At a minimum you have…

• 10+ ye