Front Desk Agent | Guest Service Representative

Description

Pay Range:  $17.00 / Hour - $17.00 / Hour

Full Time associates eligible for full benefits (medical / dental / vision)

All associates eligible for Hilton Brand travel discounts

Summary:

The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints. 

Duties & Responsibilities:

• Greet and register guests in a friendly manner 
• Assist in taking reservations, pre-registrations, and room blocking
• Assist large groups upon arrival
• Assist guests in finding dining, shopping, and other "hidden gems" nearby
• Be the first to handle and resolve guest issues
• Upsell additional facilities and services
• Performs all check-out tasks
• Ensure all cash, checks, and credit card balances at the end of each shift
• Answer questions and cater to any guests needs
• Communicate internally with other departments when necessary to resolve a guest concern or request
• Additional tasks may be assigned at any given time
• Weekends / Holidays are required as the Hotel is open 24/7/365

Requirements

Qualifications:

• Hotel Front Desk experience preferred 
• Experience with Microsoft Windows, outlook email & written communication
• Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
• Excellent communication and organizational skills
• Team-oriented
• Ability to stand for 8 hours at a time, this is not a seated position
• Ability to lift 20 lbs. on occasion

Benefits:

• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. 
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.