Store Manager

The High Line is seeking a dynamic and experienced Store Manager to lead the day-to-day operations of its newly launched flagship retail store, located directly on the High Line. This will be the institution’s first-ever year-round retail presence, a high-visibility, high-traffic destination that blends commerce, culture, and community. This is a unique opportunity to shape a new kind of cultural retail experience in New York City. 

The Store Manager will manage all aspects of the store's profitability and operational efficiency, including, but not limited to: recruiting and managing a passionate sales team, delivering exceptional visitor service, and ensuring the store is a vibrant, mission-aligned extension of the High Line experience. This is a critical position reporting to the newly appointed Senior Director of Retail and Merchandising.

Responsibilities 

Business Analysis & Reporting

• Analyze sales data and KPIs to identify business opportunities and recommend action plans to drive results
• Develop and implement strategies to drive traffic, maximize sales, and achieve store performance targets
• Provide weekly business updates and feedback to the Sr. Director of Retail and Merchandising and other stakeholders as necessary
• Track performance metrics and adjust tactics based on customer behavior and product feedback

Store Operations

• Oversee all daily retail operations, including opening/closing procedures, cash handling, stock replenishment, and floor readiness
• Manage scheduling, payroll, and controllable expenses to maximize profitability
• Build and implement standard operating procedures (SOPs) to ensure operational excellence including inventory management, stockroom organization, replenishment, RTVs, and loss prevention policies
• Ensure the store is impeccably maintained and organized, following visual merchandising (VM) standards that are reflective of brand guidelines and seasonal rotations

Sales Performance

• Drive store sales by motivating the team, analyzing performance data, and executing seasonal sales strategies
• Monitor daily, weekly, and monthly sales trends to identify opportunities for growth
• Execute promotional strategies and seasonal campaigns in collaboration with the retail leadership team

Inventory & Merchandising

• Manage inventory levels in collaboration with the central retail team; oversee store-level stocktakes and replenishment processes
• Support SKU rationalization and seasonal sell-through strategies with visual merchandising and promotional execution
• Maintain accurate back-of-house inventory and ensure efficient receiving and restocking

Team Leadership & Management

• Recruit, hire, and onboard a new team of part-time and full-time sales associates in advance of the store’s launch
• Provide day-to-day leadership, coaching, and scheduling to build a high-performance, mission-driven retail team
• Foster a positive team culture rooted in hospitality, inclusivity, and enthusiasm for the High Line’s mission
• Conduct regular team check-ins, performance reviews, and training on POS systems, customer service, and product knowledge

Customer Experience & Service

• Deliver and maintain an extraordinary customer experience
• Build and execute CRM initiatives and capture customer data to build loyal client relationships with the goal of return visits
• Create a warm, inclusive, and informative retail environment that reflects the diverse audience of the High Line
• Ensure staff are knowledgeable about products, partnerships, and the High Line’s broader cultural programming
• Resolve customer concerns with professionalism and care, escalating where appropriate

Cross-Functional Collaboration

• Work closely with the High Line’s marketing, finance, and visitor experience teams to align digital retail with brand voice, mission, and fiscal targets
• Contribute insights to retail strategy meetings, especially regarding customer behaviour, product feedback, and team performance
• Assist with in-store events, brand activations, and campaign launches that require retail team coordination

Requirements

Qualifications

•  5+ years of experience in store management or senior retail operations, preferably in a cultural, museum, or lifestyle brand setting
• Demonstrated ability to lead and inspire high-performing teams in fast-paced environments
• Strong understanding of visual merchandising, inventory management, and POS systems
• Outstanding communication, problem-solving, and conflict resolution skills
• A warm