Exemption Status:

United States of America (Exempt)

$71,614 - $95,784 - $119,953

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary:

The Account Manager III is responsible for leading and managing all operational aspects of servicing clients. This position is also responsible for managing the transition of new business into ScriptSave effectively, accurately and timely. The Account Manager III ensures consistent customer satisfaction during the life cycle of the client from conception, implementation, business relationship management and collaborating with their assigned client team, while continually interacting with customers. The Account Manager III is ultimately accountable for ensuring consistent customer satisfaction, delivering successful projects, building and maintaining solid business relationships for ScriptSave. They are also responsible to ensure products, services and project deliverables are consistent with client service agreements, appropriate service levels are achieved, project timelines and deliverables meet client requirements, issues are identified and resolved timely, and client satisfaction is achieved throughout the life cycle of the client relationship. This position works on assignments that are extremely complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. Acts independently to determine methods and procedures on new assignments and may provide guidance and oversee the activities of other support personnel.

Essential Duties and Responsibilities

• Develops, builds, and maintains solid client business relationships beginning with a positive on-boarding experience and continuing throughout the: life cycle of the client, including clear rules of engagement, orientation and adherence to Script Save processes and services, communication of client commitments and expectations to internal partners, and successful management of the client’s day-to-day operations and new implementations
• Ensures appropriate levels of service and operational support to assigned clients by understanding and championing clients’ operating requirements throughout the organization, including client business model, targeted markets, benefit design objectives, pharmacy network composition, overall claims adjudication expectations, reimbursement methodologies, metrics, and reporting tools
• Proactively maintain and improve upon service performance levels and works across the organization to expeditiously resolve issues, escalate service recovery efforts, provide timely feedback to internal and external customers, raise customer satisfaction levels, and ensure that service gaps & lessons learned are incorporated into the client performance and planning strategy processes
• Actively leads members of the core client team, and members of the extended team, in successfully meeting client needs and delivering flawless fundamentals during the business relationship management
• Adheres to strict procedural and quality standards, including thorough and accurate documentation, testing protocols, claims analysis, and thorough understanding of client technical and service specifications
• Relies on experience, judgment, business & systems knowledge, and technical skill to plan and accomplish goals
• Leads the implementation process for the onboarding of new business or existing clients, including timely and accurate documentation/sign-off of the