About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Position Summary

Serves as the role model and coordinates and performs all operations within the Draw Station/Laboratory, for example, Infusion Lab maintenance, record retention, order entry, insurance verification, and specimen collection/processing. These activities are performed in accordance with all existing regulatory, state and company standards, policies and procedures. Helps the Phlebotomy supervisor with oversight of all draw stations.

Written and verbal communication skills are essential. The Phlebotomy Team Leader will be instrumental in coaching and mentoring new employees. This position serves as a role model for team members and must demonstrate a high level of professionalism and adherence to policies and procedures at all times.

Key Accountabilities

• Performs all duties within the draw station and infusion laboratory environment (same job duties as a Phlebotomist) and distributes responsibilities appropriately throughout the division.
• Assists with creating phlebotomist schedules and assigning work, resolving problems, enforcing policies and procedures, coaching, and providing input to performance evaluations, etc.
• Helps to train new employees on procedures, policies and workflows.
• Continually strives to improve quality and productivity by identifying improvement opportunities and recommending and implementing changes.
• Uses resources effectively and efficiently to achieve the goals, objectives and deadlines within the Laboratory.
• Provide coverage when scheduled or in emergency situations (callouts).
• Maintains strict confidentiality.
• Adheres to OSHA regulations.
• Adheres to CLIA regulations.
• Performs other duties as requested.

Relationships  

• Reports to the Phlebotomy Supervisor and Laboratory Manager.

• Establishes and maintains effective working relationships with patients, providers, staff, peer group, Corporate administration, EHR and other internal departments, computer services provider, and vendors.
• Leads team as directed.

Qualifications

• Two to three years relevant experience preferred, with at least one year of experience in the role that the incumbent will be overseeing.
• Outstanding organizational and prioritization skills with a work history of increasing responsibilities.
• Good computer skills, including Microsoft Word and Excel, and good math skills.
• Excellent writing and keyboarding skills.

• Advanced interpersonal skills and the ability to work effectively with all levels of staff and physicians.
• Capable of team-building, able to work in a team and to share responsibilities and duties; to work effectively and professionally under pressure and within established time-lines.

Working Conditions, Physical Requirements       

• Incumbent may be required to work at any facility based on operation need, and schedule may vary.
• Potential travel to various practice locations will require ability to drive, valid driver’s license and use of own reliable transportation.
• Requ