Rental Return Specialist

Description

Core Responsibilities:

• Conduct thorough visual inspections of vehicles upon return for any signs of damage.
• Accurately document damage using video, photographs, and written reports.
• Interact with returning customers to clarify any damage incidents in a courteous, professional manner.
• Upload and organize inspection documentation in the company’s claims system.
• Collaborate with the Claims Manager to prioritize and escalate claims.
• Coordinate with Rental Fleet Service and Maintenance teams to flag vehicles for immediate attention.
• Assist with identifying patterns of recurring damage or high-risk usage.

Requirements

• Must possess and maintain a valid, unexpired drivers license.
• Must possess and maintain a clean driving record.
• High attention to detail with strong observational skills.
• Excellent customer service and communication abilities.
• Ability to work outdoors and walk around vehicles in all weather conditions.
• Comfortable using mobile apps or tablets for data entry and photo capture.
• Strong organizational and time management skills.
• Prior experience in vehicle inspection, insurance, rentals, or claims (a plus, not required).