Service Engineer I - 90112219 - Boston

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

 

This position is a tiered position. Incumbents will have a position level assigned based on their skills and experience, and in alignment with position development plans. Position placement is at Amtrak’s sole and absolute discretion.

 

SUMMARY OF DUTIES: 

The Service Engineer applies electrical and/or mechanical expertise to troubleshoot, test and repair the systems and equipment related to the Amtrak's fleet, that includes electrical and diesel locomotives, coaches and trainsets. Leads and directs system and equipment   Amtrak's QMP Technicians and provides troubleshooting training to them on various systems. The Service Engineer will be the main technical support for assigned geographical area.
   
ESSENTIAL FUNCTIONS:

 

 

• Operates the on-board diagnostic monitoring system of the equipment

• Diagnoses cause of electronic, electrical, mechanical, hydraulic, and pneumatic systems malfunction or failure of the control equipment and its components in the trainsets using knowledge of trainsets, technical manuals, and troubleshooting instruments.

• Troubleshoots malfunctions related to the equipment and proposes solutions or modifications to avoid future failures by working with the Maintenance Engineering Department.

• Analyzes and interprets data collected after the revenue service and provides delays and technical reports at the end of their shift.

• Trains Amtrak's QMP employees in proper troubleshooting techniques   maintenance and repair procedures to HSR technicians.

• May ride trains on a regular basis to determine enroute performance of control/mechanical systems and to assess dynamic state of system repairs.

• Ability to work independently with minimal supervision.

• Ability to collaboratively work with others in a teamwork environment.

• Ability to effectively prioritize work and manage time.

• Ability to lead and train others.

• Ability to work extended hours and be on call and available on an emergency basis.

• Ability to work-days, evenings, nights, weekends, and holidays to maintain 24-hour coverage.

• Experience/ability to read schematics and interpret technical documents and instructions.

• Demonstrated problem solving and analytical skills, including experience defining problems, collecting data, and drawing valid conclusions

 

 

 

MINIMUM QUALIFICATIONS: 

• Bachelor’s Degree in Engineering or Engineering Technology or equivalent combination of relevant experience, education, and training,

• Demonstrated experience troubleshooting electrical, electronic and/or mechanical, hydraulic, and pneumatic systems using computerized diagnostic equipment.

 

 PREFERRED QUALIFICATIONS:

• 2 or more years of relevant experience preferred      

• Proficient computer skills, including working knowledge of Microsoft Office – Outlook, Word, , PowerPoint and Projects.

• Knowledge of FRA, FDA, and AAR Standards and Regulations.

• Knowledge of high voltage electrical systems.

• Technical and mechanical proficiency of diesel mechanical systems

• 2+ years of relevant experience preferred
• Proficient computer skills, including working knowledge of Microsoft Office – Outlook, Word, , PowerPoint and Projects.
• Knowledge of FRA, FDA, and AAR Standards and Regulations.
• Knowledge of high voltage electrical systems.
• Technical and mechanical proficiency of diesel mechanical systems

 

WORK ENVIRONMENT: