Director, Student Success

Job Description:

1. GENERAL POSITION INFORMATION

Position Name: Director, Student Success

Classification: Exempt, Benefited

FTE: 1.0

Work Hours: Monday-Friday, 8 a.m. to 4:30 p.m. – occasional evening or weekend hours may be required

This position works a hybrid schedule, with at least three days per week on campus, and up to two days per week remote.

Department/Division: Student Success

Supervisor: Associate Vice President, Student Affairs and Registration

Benefits: Comprehensive benefits package including employer sponsored health, dental and vision insurance plan options. 403(b) retirement plan with up to 10% match after one year. Tuition waiver eligibility for UWS academic programs after one year of employment. Free and reduced cost care in the campus health center for employees and their immediate family members. Paid vacation, sick, wellness time and holidays.

2. POSITION SUMMARY

The Director of Student Success provides leadership for and oversight of the Office of Student Success and develops targeted programming and services to meet the needs of students in each academic program. The director is responsible for developing and implementing programs, services and strategies to increase student retention and promote a student-focused environment. The director serves as a liaison between student success and academic program leadership to ensure that student support services are aligned with the goals, objectives and activities of each academic program and to ensure the needs of students are met. The director also represents the interests of the Office of Student Success on divisional and university committees and leads the development of policies and processes for the Office of Student Success and other identified university needs.

3. SUPERVISOR RESPONSIBILITIES

# of employees this position supervises: 5

Job titles of employees supervised:

Student Success Advisor (2)

Student Success Advisor, Online Students (2)

Writing Tutor

4. KEY RESPONSIBILITIES

Student Success Initiatives (60%)

• Develop, implement and manage student support services. Assess needs of students, recommend increased support initiatives and implement approved initiatives.
• Develop and implement student support services that promote diversity, equity, accessibility and inclusion, student well-being, and the overall student experience.
• Facilitate the development and implementation of onboarding and orientation processes for new students, in coordination with college deans and academic program leadership.
• Develop, implement and facilitate academic advising and coaching services appropriate for students in each academic program, in coordination with academic program leadership.
• Lead and oversee university retention programs and initiatives that impact student persistence, including ongoing registration outreach.
• Serve as a liaison between the Office of Student Success and the Office of the Registrar
• Represent the Office of Student Success on committees and work groups, as assigned.
• Regularly collaborate with various departments at The Community Solution Education System office to initiate and coordinate projects and/or develop processes that benefit students, the university, and/or the education system.

Compliance with External Regulations (15%)

• Lead, monitor and promote university compliance with external regulations in the areas of ADA, FERPA, Title IX, SEVP, and other legislative and regulatory mandates.
• Develop and implement policies and programs that facilitate the delivery of ADA-related accommodations for students.
• Partner with the provost/vice president of academic affairs, college deans, and program directors to provide information and materials to faculty regarding ADA accommodations.
• Serve as a Deputy Title IX Coordinator, and coordinate supportive measures, investigations and hearings when applicable.
• Serve as a student conduct administrator ensuring compliance with university policies and processes, as well as the protection of student responsibilities and rights.
• Receive and address reported violations of student conduct expectations, in collaboration with administrators, staff and faculty.

Office of Student Success Leadership (15%)

• Provide leadership in developing and coordinating annual and long-range goals and objectives for the Office of Student Success, consistent with the mission of the university.
• Provide consultation and assistance to faculty, staff and administration related to the needs of students.
• Contribute to reports such as the annual university appraisal report and/or accreditation