Customer Success Manager (West/Inside)

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Job Description:

We are seeking a Customer Success Manager (CSM) who will serve as the primary point of contact for Amplify customers, ensuring they have a superior customer experience. The CSM is responsible for managing the account relationship, overseeing account onboarding and back-to-school implementations, and providing ongoing support to their Amplify customers. The CSM will manage the customer’s student achievement goals and work collaboratively across the organization to ensure those goals are met. The CSM is expected to retain existing business and will support expansion within their accounts.

We are seeking candidates located in Central, Mountain, or Pacific time zones.

Essential Responsibilities:

• Own strategic customer engagements from launch through the post-sale customer lifecycle, being accountable for account success and retention

• Serve as the Amplify primary point of contact for district leaders and educators, working in close collaboration with Sales and Professional Learning to deliver a superior customer experience

• Build strong partnerships with district leaders to develop long-term student achievement plans 

• Monitor implementation progress and account health, maintaining knowledge of project status for communication with customers and internal partners

• Conduct impact reviews that connect  desired outcomes with usage and performance data, discuss successes and areas of growth,, provide provide actionable recommendations

• Accurately report and monitor the health of customer engagements and drive corrective action plans where needed

• Demonstrate ability to work independently and to collaborate effectively across team functions

• Prioritize account issues and implement solutions or workarounds by coordinating with internal teams; communicate with district/school personnel to provide timely updates on issue resolution

• Serve as a trusted advisor and coach, helping customers define and achieve their objectives through the use of Amplify programs

• Maintain expertise across Amplify’s suite of products to advise accounts across all curriculum needs 

Minimum Qualifications:

• Bachelor’s Degree or equivalent experience

• 2+ years of experience in Account Management, Customer Success or related fields

• Experience managing multiple projects in a fast-paced environment 

• Excellent verbal, written and presentation skills

• 10% Travel required

• Located in Central, Mountain, or Pacific time zones

Preferred Qualifications:

• Customer Success experience highly desired

• Experience in the field of education, school/district leadership, educational publishing/technology

• Salesforce, Gainsight, and Google Suite experience a plus

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $80,000 - $90,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

Amplify is an Equal Opportunity Employer.  Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable acc