Technical Manager, Guest Experience Operations

Lead aspects of the software development lifecycle, including requirements analysis, solution design and implementation, troubleshooting, and maintaining technical documentation.

Your day to day

• Contribute to technical and architectural direction, including design, methodology, and solution approach for current and future initiatives.
• Design and implement solutions that follow team development standards, coding conventions, and established corporate best practices.
• Partner with product owners and technical teams to understand stakeholder needs and translate requirements into scalable, maintainable solutions.
• Maintain accurate and up-to-date application diagrams and technical documentation.
• Use working knowledge of tools such as SQL and system configurations to support troubleshooting and technical investigations with internal and vendor teams.
• Lead and support user acceptance testing and performance or stress testing to ensure solution quality, reliability, and scalability.
• Proactively drive continuous improvement by analyzing user feedback, system performance metrics, and identifying enhancement opportunities.
• Perform impact analysis for proposed process or system changes, assessing downstream effects, risks, and implementation considerations to inform decision-making.

What we need from you

• Bachelor’s or Master’s degree in a relevant field, or an equivalent combination of education and related professional experience.
• 5–7 years of relevant professional experience, including hands-on involvement with data-related processes or systems.
• Working knowledge of common software architectures, development methodologies, and system design principles.
• Experience contributing to architectural and system design discussions and implementations.
• Understanding of structured analysis and technical design techniques, with solid analytical and problem-solving skills.
• Ability to perform root-cause analysis, evaluate problems, explore alternatives, and develop practical, well-reasoned solutions to meet business and technical needs.
• Proficiency in SQL and data modeling, with experience working with data for analysis and reporting purposes.
• Demonstrated ability to learn and understand underlying technical processes, with strong attention to detail and the ability to manage multiple tasks and priorities.

Location - Our hybrid work structure is an expectation of three (3) days a week in office.  This expectation may be adjusted to evolve with the changing needs of the business.

 The salary range for this role is $106,000.00 to $110,000.00. This role is also eligible for bonus pay.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

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